Customer Experience Specialist
7 days ago
Are you passionate about people and delivering exceptional service?
Sopra Steria’s Private Sector team is on the lookout for Customer Experience Specialists based near our Durham regional hub. You’ll be supporting a major client in the financial services industry, helping resolve customer queries with care and professionalism. This is a **12-month fixed-term contract**with real potential for growth.
If you're looking to build a strong foundation in customer service and experience, this is a fantastic opportunity to develop your skills in a Great Place to Work® Certified organisation. As a Customer Experience Advisor, you’ll thrive in a fast-paced contact centre environment, where delivering outstanding service is at the heart of everything we do.
**Interviews will be held onsite across 29th - 31st of October with a start date of the 24th of November.**
**We’re proud to offer**:
- ** Full Time (37.5hrs)/Part Time (27.5hrs) and Condensed Shifts (37.5 hrs over 4 days) available**: Shifts between 8.00am - 8.00pm, Monday to Sunday (including weekends)
- Initial 4-week training **(Full Time)**: Monday to Friday, 9.00am to 5.00pm, combining classroom learning and job shadowing
- Career progression opportunities
- Flexible benefits tailored to your needs
- Training and development to help you grow
**What you’ll be doing**:
- Handling incoming calls and identifying customer needs with empathy and accuracy
- Resolving issues clearly and efficiently
- Following compliance and regulatory guidelines
- Managing complaints with professionalism
**What you’ll bring**:
- A strong customer focus and relationship-building mindset
- Team spirit and a drive to contribute to a high-performing environment
- Flexibility and adaptability in a changing landscape
- Motivation for personal and professional growth
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you
Employment Type: Full-time, Part-time, Fixed Term Contract
Location: Durham
Security Clearance Level: BPSS
Internal Recruiter: Olly Walker
**Salary**: Up to £25,621
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
**Loved reading about this job and want to know more about us?**
Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.
Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.
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