Customer Service Advisor

1 day ago

Dorset, United Kingdom Churchill Retirement Living Full time

**Location**:Dorset, travel to various lodges is essential
- ** Pay rate**: £11.53 per hour, plus mileage reimbursed
- **Contract**: Hours offered on an 'as and when required' basis

***

**About the role**

It’s exciting times at Churchill Estates Management and due to our growth, we are looking for compassionate Relief Lodge Managers for our retirement developments in the region. You’ll cover the absences of permanent Lodge Managers on an “as and when” basis at Lodges within reasonable travelling distance for you. Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Churchill Estates Management, promoting a happy and fulfilling lifestyle for Owners.

Based at a central desk within the development, you’ll be a visible and reassuring presence, while administering the office and arranging contractors to maintain the building.

From facilitating social events to supporting the sales team with customer viewings you’ll play a key role in the business and liaise with a range of departments and external contacts.

***

**About you**

It’s important that you understand our customers and have a desire to make a positive difference. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the developments. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative.

To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate with previous experience of using outlook.

Previous property management, social housing, retail, care work, customer or hospitality experience would be advantageous.

***

**About us**

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH : Trust/Openness/Respect/Communication/Honesty

***

**How you’ll be rewarded**
- Mileage reimbursed
- Subsistence allowance should an overnight stay be required
- Annual holiday calculation based on annual entitlement of 24 days + Bank Holidays, pro-rated for hours worked
- Life Assurance**Link to this job**

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**Location**

OFFICE

**Department**

Lodge Managers

**Job Title**

Relief Lodge Manager

**Salary**

£11.53 per hour

**City**

Dorset

**Country**

United Kingdom

**Location**

OFFICE

**Department**

Lodge Managers

**Job Title**

Relief Lodge Manager

**Salary**

£11.53 per hour

**City**

Dorset

**Country**

United Kingdom

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