IT Support Technician

4 days ago

Leicester, United Kingdom Adare Full time

**IT Support Technician**

**Responsibilities**:

- IT Support Technicians are responsible for setting up all hardware and ensuring said hardware is connected to the network, to include devices such as company laptops, tablets or mobile phones. It is the IT Support Technician’s responsibility to issue thisequipment, as well as diagnose and repair any malfunctions.
- When something goes wrong, it is the IT Support Technicians who are the first line of defence. You are responsible for performing an initial diagnosis of the issue and documenting your findings. Then, you formulate and execute a strategy to fix the issue.
- Part of maintaining the health of a network involves keeping meticulous records on the age of each machine on the network and to whom it is allocated. Older hardware is more susceptible to issues and may need more-frequent maintenance. IT Support Technicianskeep track of these records and perform these maintenance routines.
- This is the customer service portion of the job. IT Support Technicians are the “face” of the helpdesk and of IT. If someone from another department needs IT, it is IT Support Technicians who answer the call initially. This duty takes patience, good communicationskills and demands a consistently high level of quality service provision.
- Some issues are more pressing than others. It is up to IT Support Technicians to prioritise issues based on severity and immediacy. Some problems you won’t have the expertise to solve and must either look to allocate to 2nd or 3rd line SME’s or escalateto the Service Operations Manager.
- Re-allocation of issues is an important element of the Support lifecycle, if done correctly and timely it helps to reduce the end to end fix time of the issue, thus providing a better experience for the initiator.

**Requirements**:

- GCSE's or equivalent in Maths and English
- Experience in a similar role is desirable

**Location**: Leicester
**Contract Type**: Full time, Permanent
**Salary**: £20,000 to £25,000 dependent on experience
**Hours**: 36.5 hours

**Benefits**: Company Salary Sacrifice Pension Scheme, generous holiday entitlement, free car parking, Employee Assistance Programme, access to Calm, flexible working opportunities, Electric Vehicle Scheme
You may have experience of the following: IT Support, 1st Line Support, IT Assistant, IT Support Analyst, IT Administrator.
Ref: 132 301

  • IT Support Technician

    1 week ago

    Leicester, United Kingdom ITECCO Full time

    **IT Support Technician** **Role**: IT Support Technician **Location**: Leicester **Salary**: £27K DOE I am looking for a charismatic and forward-thinking IT Support Technician to join a growing company within the Education Sector on a permanent basis. This is a diverse and varied position that will allow you to be hands on technically, as well as provide...

  • IT Technician

    7 days ago

    Leicester, Leicester, United Kingdom Focus IT Recruitment Full time £25,000 - £60,000 per year

    Job Description IT Technician The Company:Focus IT have the pleasure of working with this well-established support Company. The Role:Due to industry growth, we now have a requirement for self-driven and highly motivated person to come in and build on their expertise in the support sector and complement the existing team Key responsibilities:qualifying and...

  • Remote - IT support Engineer

    7 days ago

    Leicester, United Kingdom Mark1 IT Full time

    At Mark1 IT, we’re a fast-growing Managed Service Provider (MSP) delivering trusted IT support and solutions to clients across the UK, with select international coverage. We pride ourselves on building real relationships, solving meaningful problems, and making our clients' lives easier - and we’re now looking for a talented IT Engineer to join our...

  • IT Support Technician

    4 days ago

    Leicester, United Kingdom i4 Jobs Full time

    Description IT Support Technician – Leicester – £18,000 – £21,000 Due to growth and internal promotion in the IT support team. My client is looking for an experienced IT Helpdesk Technician to join them. This is a full-time, permanent opportunity based in Leicester. Due to the size of the company national travel to other sites will be required. You...

  • IT Support Technician

    4 days ago

    Leicester, United Kingdom ITECCO Full time

    **Job Title**: IT Support Technician **Location**: Leicester, Leicestershire, England **Salary: £**22,000 - £25,000 DOE **Your main responsibilities will include**: - Resolving technical issues and providing technical advice. - Troubleshooting network and hardware issues. - Installing and configuring hardware and software. - Managing and maintaining...

  • IT Support Technician

    1 week ago

    Leicester, United Kingdom BeTechnology Group Limited Full time

    **IT Support Engineer - Leicester / £34K DOE** **Role**: IT Support Engineer **Location**: Leicester **Salary**: £34K DOE I am looking for an experienced IT Technician to join a market leading MSP in Leicester city center. As the 2nd line Engineer you will be responsible for designing and implementing both computer and telecoms hardware, software, systems...

  • IT Support Technician

    7 hours ago

    Leicester, United Kingdom LCFC Full time

    **IT Support Technician - King Power Stadium & LCFC Training Ground** **About The Role** Based at either our world class training ground or The King Power Stadium, Leicester City have exciting opportunities for two passionate IT specialists to gain experience of working in a fast paced, dynamic industry where two days are never the same. You will be...

  • 1st Line IT Support Technician

    4 days ago

    Leicester, United Kingdom ITECCO Full time

    **INTERVIEWING NOW** **Role: 1st Line IT Support Technician** **Location: Leicester** **Duration: 6-months (likely for an extention)** **IR35: Inside** **Day Rate: £130-150/day (dependent on experience)** **Start Date: Immediate** My client is looking for a 1st Line IT Support Technician to join their ever growing team on a 6-month contract, however...

  • IT Support Technician

    2 weeks ago

    Leicester, United Kingdom Net Connect Solutions Ltd Full time

    We are looking for a reliable and customer-focused IT User Technician to join our team. The ideal candidate will provide first-line technical support, maintain IT systems, and ensure smooth daily operations for users. This role requires strong troubleshooting skills, good communication, and the ability to manage multiple tasks effectively. Key...

  • Junior IT Support Technician

    1 week ago

    Leicester, United Kingdom S-SA Digital Full time

    **Junior IT Technician / Entry Level (Office based)** **Location is Leicester (Central)** **Salary 20k -24k** Skills: - **IT Support, Mac Support, Exchange, Windows Server, Helpdesk, Field Support, Implementations, Microsoft, Windows, Virtualisation, Office365, Remote Support, 1 stLine, Support, MCSA, Active Directory / AD.** **Role Requirements** -...