Area Business Support Team Assistant

The role is to support Social Care practitioners. As an Area Business Support Assistant to the Social Care teams you will provide clerical support to established teams of Social Care Practitioners.

In Tamworth and South Staffs the main role of the successful applicant will be to provide a customer service role to the Adult Social Care teams.

A strong sense of teamwork and commitment to maintaining high standards is essential to this position.

The post holder will be required to provide comprehensive and confidential administrative and clerical activities to meet the needs of various services; they will effectively communicate related information and advice to enable the teams to achieve operational excellence.

The post holder will be required to undertake general office duties and support the teams where required.

The post holder will be responsible for inputting data, data cleansing, maintaining records and providing support to the social workers.

The post holder will be expected to behave in a way that is clearly aligned to the Partnership Trust values of:
.We put quality first
.We focus on people
.We take responsibility

The Operational Teams based within localities across Adults Social Care require a multi skilled administrator to undertake a variety of basic clerical duties to support the efficient operation of various Social Care Teams.

The post holder will work as part of a team and work under supervision of the Assistant Business Lead/Business Support Lead.

To provide a point of contact for the Social Care Teams, filtering telephone calls or redirecting as necessary from members of the public or other agencies. On occasions (such as a complaint from a service user/carer) telephone calls and enquiries may be of a distressing nature/verbally aggressive and require sensitive handling. Accurately record messages using electronic systems ensuring effective communication.

The production of documents to a high standard of accuracy and presentation using the software provided. This will include the production of letters, reports, tables, presentations and publications. This also includes sending out information electronically to Service Users/agencies at the request of the Social Worker.

Midlands Partnership NHS Foundation Trust is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role.

We encourage career development provided by in house training programs and coaching support.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

For further information, about the duties, responsibilities and key relationships of the job, please read the attached job description and person specification.

Social Work Learning Academy (SWLA)

On appointment, the post holder will be auto-enrolled in the SWLA and aligned to the appropriate British Association of Social Work Professional Capabilities Framework. The relevant SWLA ‘stage’ (i.e. stage 1 (ASYE), 2 (Social Worker) or 3 (Advanced Social Worker) will also be agreed taking all prior Continuous Professional Development (CPD) and relevant experience into consideration. The post holder will be required to take responsibility for their own Continuous Professional Development.