Customer Support Coordinator

3 days ago

Manchester, United Kingdom Johnson Controls Full time

**What You Will Do**
As a Customer Support Co-Ordinator, you will play a pivotal role in supporting our customer service teams with administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multi-task effectively in a fast-paced environment. You will be responsible for coordinating internal processes, managing documentation, and supporting team activities to ensure the delivery of exceptional service to our clients.

Working within a team of experts, you will receive ongoing training and fantastic career opportunities. You’ll become a product and brand expert, enabling you to forge a lasting and rewarding career with a market-leading organisation in a secure and growing industry.

**How You Will Do It**
- Handle administrative tasks, including maintaining and preparing accurate records.
- Coordinate communication across various channels with internal and external stakeholders.
- Support internal processes and play a key role in associated activities when needed.
- Promote our brand to existing and potential customers by providing accurate information on products, policies, and procedures.
- Assist with ad hoc projects and tasks as required.
- Provide feedback on potential process improvements to enhance customer retention and satisfaction.

**What We Look For**

**Required**
- A “customer first” attitude with a service-oriented, friendly, and positive approach
- Excellent verbal and written communication skills
- Strong organisational and time-management abilities
- Flexibility to adapt to changing priorities and deadlines
- Ability to multi-task while maintaining a high quality of work
- Strong interpersonal and communication skills
- Ability to assign and manage workloads effectively to meet KPIs

**Preferred**
- Experience in the security industry (desirable but not essential).
- Familiarity with company systems such as CBS, JDE, SMS, or Salesforce is an advantage.

LI-JB3

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