Customer Service Advisor

1 week ago

Cheshire, United Kingdom 4Social Work and Public Sector Staffing Full time

**Customer Service Advisor - Cheshire**

**Salary: £22.41 Per Hour (Umbrella)**

**Part Time: 22.5 Hours/ 3 Days - 8:30am to 5:00pm**

**Role Purpose**:
To resolve a broad range of customer enquiries received via telephone to provide an efficient and effective customer experience, resolving as many requests as many requests at first point of contact as possible.

**Responsibilities**:

- To receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible.
- Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.
- Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day-to-day activities.
- Manage customer complaints, compliments, and suggestions in accordance with our clients’ procedures
- Contribute ideas that create efficiencies or improvement in customer facing and other processes.
- Understand and contribute to overall objectives of customer services, including supporting specific campaigns as appropriate, such as encouraging self-service or direct debit payment.
- Work as a team to provide cover and support to other team members to ensure service delivery is always maintained.

The job holder may be required at any time to undertake any work up to and/or at a level consistent with existing responsibilities. These tasks may be at any location in Cheshire East, to ensure the effective deployment of labour, materials, transport, and equipment to meet daily service requirements.

**We offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.**

To discuss this vacancy or other vacancies in your area please contact **Megan Eastop

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