Dental Receptionist
2 weeks ago
We are a forward thinking dental practice based in Poynton looking for a part time receptionist to cover weekends.
We aim to provide patients with the highest standards of patient care. Previous experience in the dental field is highly desirable.
Our values:
- Honesty
- Kindness
- Professionalism
- Providing a first-class service
**KEY RESPONSIBILITIES**
- Responsibility for all aspects of the day-to-day running of reception
- Patient relationship management, offer all visitors a warm welcome and provide empathy to patients
- Be able to explain and offer high-end, cosmetic treatment plans to patients
- Present treatment plans and finance options to patients
- Know how to handle both cash and card transactions, and provide a banking report at the end of the day
- Maintain clinical diaries, managing the required diary space to accommodate a sufficient number of consultations and treatments
- Drive patient referrals in to the practice; through excellent customer service and recommendation of existing patients
- Produce daily financial reports
- Have a clear knowledge and understanding of practice policies, mission statements and complaint-handling
- Help the practice achieve and exceed financial KPIs
- Achieve monthly consultation conversion rates
- Demonstrate clear knowledge of SOE/ Exact dental software and reporting
- Be able to understand and confidently explain treatment plans to patients
- Understand the importance of being the 'face of the practice' and ensuring non-clinical areas are always clean and presentable
- Have excellent communication skills (written and spoken) to patients and the wider team
- You must be able to build relationships and provide empathy to patients.
- Maintain a professional dress-code at all times.
**PHYSICAL MAKE UP**
Smart and professional appearance.
**Job Types**: Full-time, Permanent
Pay: from £12.00 per hour
Expected hours: 40 per week
**Benefits**:
- Employee discount
- Free parking
- On-site parking
- Paid volunteer time
- Private dental insurance
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
Ability to commute/relocate:
- Poynton: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Dental receptionist: 2 years (preferred)
Work Location: In person
**Job Type**: Part-time
Pay: From £12.00 per hour
Expected hours: 8 - 16 per week
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 06/02/2025
Expected start date: 15/02/2025
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