Contract Support Co-ordinator Va2106

2 weeks ago

Swindon, United Kingdom Anabas Full time

**Contract Support administration Coordinator**Anabas,**Swindon (SN5 6PB) - Full time and part time contracts available.**

Anabas is a dynamic, national Facilities Management company dedicated to supporting corporate office occupiers who prioritize an exceptional workplace experience.

We are currently seeking two proactive and self-motivated Contract Support Coordinators with strong customer service and administration skills to join our fantastic Contract Support Team in Swindon.

We have a full time and a part time positions available:
**Full time Salary**: £28,000 per annum
**Hours**:**Monday to Friday, 8:00 AM 5:00 PM
**Contract**:**Permanent

**Salary**:**£14,000 per annum
**Hours**:**Tuesdays, Wednesdays & Thursdays between 9:00am and 3:00pm OR 8:30am to 2:30pm, (School Hours)
**Contract**:**Permanent.

**Key Responsibilities**:

- Helpdesk Coordination: Manage all RWE Helpdesk activities, scheduling reactive works, planned preventative maintenance (PPM), and compliance tasks using our CAFM system (QFM).
- Customer Support: Handle helpdesk calls and mailbox management, ensuring all inquiries are addressed efficiently and in line with contractual agreements.
- Job Logging & SLA Compliance: Accurately log client requests, assign resources, and prioritize tasks according to service level agreements (SLAs).
- Engineer & Contractor Liaison: Coordinate with engineers, soft service teams, and contractors to schedule work, track updates, and maintain accurate records in QFM.
- Procurement Support: Process orders for materials and equipment as required.
- Quotation & Reporting: Prepare and submit quotations within required SLAs and assist the Contract Support Manager in compiling client and internal reports.
- Purchase Order Processing: Manage purchase orders via WAP, ensuring accurate goods receipting of invoices.
- Compliance Monitoring: Provide weekly and monthly reports on reactive work, statutory compliance, and mandatory PPMs to ensure job completion.
- Document Management: Ensure all documentation is correctly stored and organized on Anabas Client SharePoint using agreed naming conventions.
- General Administration: Support the senior contract management team with additional administrative tasks as required.

**What We Offer**:

- 28 days holiday per year (including Bank Holidays) pro rata.
- Company Sick Pay entitlement
- Life Insurance x 1 annual salary
- Employee healthcare scheme
- Employee Assistance Programme (EAP)
- Recognition and Reward schemes
- Training and development opportunities
- Free on-site gym
- Cycle to Work scheme
- Subsidized restaurant with a 5-star food offering & free barista coffee bar
- Recommend a Friend scheme
- Company events

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