Workplace Services Ambassador

**Job Title**

**Workplace Services Ambassador Belfast**

**Business Unit**

**Workplace, Arts & Culture**

**Location**:
**Avison Young Occupied Estate (JUST - HUB Belfast)**

Reports To

Facilities Manager

Overall Purpose of Job

As we move into a new era of ‘work life’, experience is everything. With hybrid working now more in scope than ever, the concept of the workplace becoming an ‘experience destination’ in itself, gives us the unique opportunity to evolve our established service solution to generate engagement in new and exciting ways, creating advocacy throughout the business.

Placed within our clients Belfast office, our Workplace Services Ambassador will play a key role in activating and maximising the opportunity available to facilitate a modern, flexible workplace experience for the workforce. The ability to connect and engage with our customers in a variety of ways outside of the traditional receptionist duties make our service delivery roles attractive to those with a passion for service running through them. This role will effectively combine the Front of House service delivery with general FM duties, whilst maximising the running of the office support requirements for its users.

You will own the relationships with our colleagues and visitors, both in the office and those working remotely. You will be responsible for ensuring everyone receives a tailored, exceptional user experience. You will own the flexible working spaces, driving use whilst ensuring they are fit for purpose. You will be the ‘go to’ solution provider for everything; the trouble-shooter, the fixer - the all-round ‘experience architect’. You will promote the use of technology to provide enhanced and effective workplace experience, communications and updates, drive networking and collaboration opportunity, and ensure those working remotely feel as valued and looked. We want you to push the boundaries of the possible as you seek to provide the best user experience.

**Creating positive impact**

þ Active listening and attention to find the hidden service opportunity

þ Anticipating needs and delivering before asked

þ Helping people to be productive, prosperous, and positive

**Spaces and places that improve lives, and help businesses thrive**

þ Building communities that make a difference

þ We impact the client journey at every stage

þ We consider the lifetime partnership value vs single ‘transaction’ opportunity

þ Creating moments that matter

Our values are inherent to the success of this role. They are more than just words; they are the DNA that drives our culture and define how our people and services exceed expectations. Along with our Behaviour Playbook, they are our ways of working together, delivering with others and our all-round ethos for life:
**Powered by people**

þ We celebrate and embrace diversity

þ We encourage individuality in service excellence

þ We promote inclusivity in our actions

**Putting people first in every choice we make**

þ We support local employment in all regions

þ We provide a sense of belonging

þ We treat people as THEY wish to be treated

**Driven by shared success**

þ We collaborate with clients

þ We work together to get it done

þ Empowering people to achieve together

Main Duties, Responsibilities & Accountabilities
- Provide a user focused service experience that is built on the foundations of exceeding expectations
- Manage and supervise all contractors on site and issue them with instructions and directions and make sure they perform satisfactorily and deal with any problems or issues that may arise and to take the necessary action at the appropriate level to deal with any problems
- Ensure all RAMS (Risk assessment and method statement) / PTW (permit to work) are in place prior to work
- Support office moves & furniture reconfigurations whenever required
- Updating communication boards as required.
- Act as central contact and organiser for any Client off site work related activities, such as Volunteering, DE&I celebrations etc.
- Look after any waiting visitors with care and attention, escorting to rooms etc, acting as an Ambassador for, and until they are collected by, their host
- Be visible, both in person and virtually, promoting yourself as the first point of contact for any queries
- Conduct regular workplace cleanliness and condition audits, resolving or escalating issues encountered
- Be on hand to assist with any emergency cleaning requirements spillages etc
- Responsible for adhering to all health and safety safe systems of work activity within your space, including Risk Assessments, manual handling, floor & fire exits checks, first aid and fire marshal duties and mental health champion (where applicable)
- Ensure all facilities issues and requests are logged via the Customer Service Centre, providing regular updates to affected business users until resolved - be prepared to chase jobs, quotes, documentation
- Own and manage