Helpdesk Coordinator

**Helpdesk Coordinator**

**About FMServ Ltd**

FMServ is a leading provider of mobile technical services and facilities management solutions based in Warwickshire and serving clients across the UK. Established in 2018 we provide a ‘one stop shop’ for all commercial and residential property development and reactive maintenance.

FMServ offers a nationwide commercial property maintenance service, including 24-hour emergency call-outs and other small works.

Due to continual year on year growth, as of 2024 we employ over 70 employees across the UK and are expanding.

**Job Title: Helpdesk Coordinator**

**Location: Head Office - Honiley, Kenilworth, CV8 1NP**

**Core Hours: 08:00 - 17:00 (1h lunch)**

Are you a detail-oriented professional with excellent communication skills and a passion for customer service? We are seeking a dedicated Help-desk Co-ordinator to join our dynamic team. In this pivotal role, you will be the first point of contact for our engineers and clients, ensuring smooth operations and efficient service delivery.

As our Helpdesk Co-ordinator, your key responsibilities will include:

- Answering incoming calls from engineers and clients promptly and professionally
- Accurately logging jobs in our Joblogic system to maintain a clear record of all requests
- Efficiently allocating work to engineers based on their skills and availability
- Arranging necessary materials for engineers within specified Purchase Order limits
- Maintaining and updating job statuses and notes in the system to ensure real-time accuracy
- Reporting directly to the Helpdesk Lead, providing updates and insights on daily operations

**What we offer you**

FMServ are a national medium sized, established Facilities Management company. Our processes have been designed to make life easier for our field engineers who are fully supported from our head office based within Warwickshire. Our professional, flexible approach have won us clients such as the NHS, Virgin Media, Barclays and others. As we continue to grow we can offer continual development, good career prospects should you be seeking progression, reliable work with fully vetted clients, and a dependable dedicated team supporting you with your day-to-day workload.

**Additional Responsibilities**

There is also out of hours work available on a weekly rota. Additional pay for the OOH work
- Taking calls and between out-of-hours Monday-Friday and weekends
- Additional hours are home-based working
- Logging and allocating of jobs in line with SLAs

**Qualifications / Experience**

To be successful in the Help Desk Coordinator role you must have good telecommunications skills and strong computer literacy. Good scheduling skills and sound geographical knowledge. A plus would be industry experience within Facilities Management.

**Pay / Benefits and what’s provided**
- 40h per week
- Overtime
- Potential weekend working
- 20 Days holiday
- Company pension

Pay: £25,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person