Admin/reception/prescriptions Role

ADMIN/RECEPTION/PRESCRIPION [ARP ROLE]

JOB DESCRIPTION JOB TITLE: Admin/Reception/Prescription [ARP Role]
**REPORTS TO: Team Leads/Assistant Managers/Practice Manager**

**HOURS: 37.5 Hours**

**Job Summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general administrative assistance to the Practice team and ensure all annual health checks are completed in a timely manner.

To assist with general IT queries and data management for annual Qof targets.

Keep accurate and up to date information on patients’ medical records

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Responsibilities**:
The role will include elements of the following:
Process appointment requests from patients by telephone and in person, directing patients to the most appropriate clinician and appointment type
- Provide patients and companies with results and other information
- Deal with home visit and care home ward round requests
- Have working knowledge of telephone system, during and after hours
- Have working knowledge of IT system
- To know and follow all relevant Practice procedures and protocols
- Photocopy and prepare post as requested
- Empty GP baskets and action as necessary
- Action tasks and letters
- Pulling/filing/copying medical records
- Chase up correspondence from patients/third parties for GPs when required.
- Follow-up patient DNAs
- Process health forms such as HPA/DNR/Respect forms for GPs
- Ensure a smooth process for recording patient deaths in line with Practice policy
- Process patient results including cytology, diabetic eye screening and dexa scans
- Check all computerised information is appropriately coded from hospital letters in line with Practice policies
- Summarise paper notes onto the electronic system when new patients register with the Practice
- Register new patients onto the Practice system
- Deduct patients from the Practice system and update the GP links accordingly
- Set up online access to medical records for patients in line with Practice policy
- Keep accurate and up to date information in patients’ medical records and liaise with PCSE for any information missing from patients’ records/return information to PCSE appropriately when patients leave the practice/ are deceased
- Send recall letters and text messages to patients for recall invites such as LTCs, flu, Pneumococcal, shingles, Pertussis etc
- Assist with data management for annual Qof targets
- Alert any other team members to issues of quality and risk
- Create clinical reports for various areas of General Practice including recalls, qof and clinical trials.
- Assist with the smooth running of the clinical trials from an administrative perspective to ensure the correct patient groups are identified
- Arrange appointments for new mothers and children in line with CHS policy and record on open Exeter in line with the quarterly claims dates
- Assist with general IT queries when required including the installation of new software/updates
- Ensure the general admin workspace including the records room is kept tidy with notes appropriately filed away
- Ensure an adequate supply of stationary is kept at both sites and update/place stationary orders when appropriate.
- Process prescriptions where there are no repeats left in accordance with Practice Protocols and GP/nurse directions
- Assist in answering the prescription line and deal with patient queries
- Check hospital letters and discharge letters for any medication additions or changes
- Assist receptionists with any patient queries about their medication
- Liaise with the Duty Doctor when alerted to an unusual request for medication, for example, when a patient is requesting a repeat too early and the reason is unusual
- Assist district nurses in the preparation of prescriptions as required
- Order prescription paper as necessary
- Work with other prescription clerks and managers to update prescription protocols
- Order medication for emergency Practice bag as and when requested by GP/Practice Nurse.
- Prepare Minor Op prescriptions

Other Tasks
- Help ensure building security
- Any other appropriate tasks allocated by managers

**Confidentiality**:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to