Event Delivery Coordinator

Company Description
**Home to over 1,000 talented and passionate individuals, Informa Connect is a global business which delivers world-class live events and outstanding digital content to markets across 30 countries. From Biotech and Pharma to pop culture, we connect hard and fast with businesses to create exciting on-demand experiences who expect the very best.**

**It’s fast-paced and freedom-focused. Which means you’ll have the space to bring ideas to life and see the impact of your hard work in real time. If you’re looking to make a difference, you’ll find the support you need at Informa Connect - our community works together to deliver amazing results and will celebrate in your individual success. Move forward, move fast.**

**Job Description**:
**Delivery Coordinator (Non-Digital) - Informa Connect**

Reporting into the Delivery Manager, the Delivery Coordinator will be an entry level role giving you the opportunity to become highly skilled in delivering best in class hybrid and physical events across vertical and teams. This will be a varied role giving exposure to all aspects of event delivery so you can see how an event moves through its life cycle from research and planning to delivery and evaluation.

Opportunity to travel to events will be available as part of this role to support the running of the event in an efficient and effective way.

This role could also be offered as an apprenticeship or internship learning opportunity where you will gain a globally recognised qualification in event delivery.

Success in this role will be delivery of high quality, cost-effective and sustainable event experiences to agreed KPI’s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.

**Responsibilities**

**Pre-event coordination** (55%)
- Speaker management - including but not limited to: initial contact letter, gather and communicate hotel & technical requirements, coordinate presentation material and video recordings, arrange technical tests, cross check agendas across various online platforms, collaborate with production team on changes to agenda
- Sponsor and Exhibitor management - including but not limited to: maintain accurate sponsor and exhibitor log based on signed contracts, build online exhibition manuals and fully manage sponsorship/exhibition clients to meet all contracted deliverables, update exhibition floor plans and booth lists, manage collection of sponsor logos, oversee registration of contracted passes via InFront, EV2 or other system
- Act as main speaker and/or sponsor/exhibitor liaison, answering questions and fulfilling requests
- Maintain strong customer service with response times set at less than 24 hours
- Create and send scheduled newsletters, reminders and other communications
- Build strong relationships with Sales to provide clear guidance on the commercial opportunities at the events, research new opportunities based on venue and location
- Prepare, proof, organize production and arrange delivery of necessary materials for conference and/or expo onsite documentation
- Organise signage creation and production for smaller conferences
- Work with centrally procured vendors to research and order necessary deliverables
- Help team to ensure all Health & Safety requirements are met
- Help to embed sustainability into every event in line with Informa’s FasterForward approach
- Attend event planning meetings, presenting clear and concise updates, identifying and addressing any impacts to the event and proposed resolutions

**During the event** (20%)
- Travel to in-person events, up to 7 days for load in, live event and break down
- Be the main point of contact for speakers and/or sponsors/exhibitors during the event
- Arrange, set up and manage pre-planned details and requests from speakers and/or sponsors/exhibitors
- Manage onsite requests from speakers and/or sponsors/exhibitors
- Complete and comply with onsite Health and Safety procedures

**Post-event admin** (10%)
- Distribute presentation material and/or recordings from the event for attendees
- Check and manage payment for speaker and/or event material invoices
- Communicate final speaker and/or sponsorship costs with Delivery Manager
- Fulfil any post-event sponsorship deliverables as necessary

**Other** **(15%)
- Coordination with the Digital Delivery Team of digital products as required for hybrid events
- Performance of special projects in collaboration with other teams as requested

**Required Experience & Skills**
- Entry level operational experience in the B2B and / or B2C events industry
- An understanding of how to successfully deliver world class hybrid and live event experiences would be advantageous
- A strong communicator who can confidently liaise with all levels internally and externally
- Tech savvy and willing to adopt and embrace new technologies
- Detail-oriented, excellent written and verbal skills, extremely organized
- Understanding of how to use d