Administrative Officers

**Details**:
**Reference number**:

- 407790

**Salary**:

- £26,750 - £30,750
- National: £26,750
London: £30,750

GBP

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- HO - Visas and Immigration

**Type of role**:

- Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Part-time

**Number of jobs available**:

- 50

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Belfast, Croydon, Durham, Liverpool, Newcastle-upon-Tyne, Peterborough, Salford, Sheffield, Southport, Stoke-on-Trent

**About the job**:
**Job summary**:
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

The Customer Services Group brings together Asylum & Human Rights Operations, Asylum Support, Accommodation, Resettlement, and Asylum Returns & Transformation, Passports, Citizenship & Civil Registration, Customer Operations Support Services and Visa Status & Information. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.

We are recruiting for all departments within Customer Service Group, please see the careers website for further details.

Each role will require you to make decisions that will help to place our customers’ needs at the centre of what we do. If you are inquisitive, enjoy working in a fast-paced environment, and take pride in delivering a high quality of customer service, then these roles could be right for you.

This campaign is for Administrative Officer (AO) vacancies across all business areas within Customer Services Group.

Due to the scale of the campaign, we are unable to ask your preference regarding the type of role we offer you. However, as this is a generic campaign, the majority of roles on offer are similar.

Please also note, where there is a location with multiple office bases, you will not be able to choose your preferred office base.

Additional roles, in other business areas and locations within Customer Services Group, may become available over the next 12 months or as the campaign progresses, so if you are interested in being an AO in Customer Services Group please do apply.

**Job description**:
The roles which you will be posted to will depend on the business need/priority at the time you gain full security clearance and pass pre-employment checks.

Postings will be staggered, and the timings will depend on the availability of accommodation/IT equipment.

Civil Service recruitment uses the Success Profiles framework. This requires you to demonstrate, through real examples, how you are suitable for the role.

This is a different approach to a lot of private companies, so we are holding 2 events to share some hints and tips with you.

The call will be hosted by colleagues from the Home Office who will share their experiences of the recruitment process.

We will talk about writing a strong personal statement and how to get the best out of your interview.

The events will be held on:
Thursday 5th June 2025 at 18:00: Eventbrite

Tuesday 10th June 2025 at 13:00: Eventbrite

The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.

**Key Responsibilities (include but not limited to)**:

- Making well informed decisions for our customers
- Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries
- Scanning and digitising of customer supporting evidence and updating relevant databases/files
- Ensuring case files are decision ready for casework, appeals or removal processes
- Telephone call handling / booking appointments
- Escorting customers, conducting face to face identity interviews and facilitating language analysis interviews
- Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team

**Working Pattern**:
This role is available on a full-time basis.

Full-time hours are 37 hours per week (Monday to Friday between the core working hours of 7am to 7pm.)

**Training**

Training will be provided for all roles; part time and flexible working roles are available but for the majority of roles there may be an initial full time training requirement which may be office based.

**Person specification**:
**Essential Criteria**
- Good written communication skills
- Good verbal communication skills
- IT skills

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Making Effective Decisions
- Delivering at Pace

**Benefits**:
In addition to your salary, a career with the Home Office offers a range of benefits, including:

- A C