Homeless Health Hub Care Navigator Role Fixed Term

Perform a basic holistic assessment of patients needs over the telephone and face-to-face. Write and maintain clear, accurate records of patient information in a variety of formats (i.e. electronic and paper). Present information clearly and effectively when speaking with others.

Present and communicate information to a wide range of audiences and agencies, within and outside the organisation. Maintain good standards of communication both in written and oral form Make entries on patient the patient EMIS records Enabling Access to Services Work at the interface of health, social care, voluntary and other local services Understand local referral arrangements/pathways for holistic support from a wide range of sectors. Signpost and facilitate contact for the patient to appropriate services, with consent of the individual. Demonstrate initiative in seeking contacts with relevant local services.

Take a proactive, problem-solving approach in helping support people to connect and access services. Demonstrate persistence and resilience when faced with barriers to accessing services. Seek appropriate help when faced with barriers to access services. Provide timely feedback to colleagues around issues relating to access to services.

Personalisation Understand the unique challenges experienced by the patient group. Determine the patients basic support needs accurately over the telephone or face-to-face. Act in a way that acknowledges peoples expressed beliefs, preferences and choices. Help people to identify and use their strengths and resources to achieve their own well-being goals.

Identify and safeguard people at risk and potentially vulnerable, using appropriate methods (as determined by local arrangements). Contribute to developing care plans to meet peoples health and well-being needs, in partnership with the patient / other support services. Refer patients with complex health, mental and social care needs to the appropriate professionals, teams and services. Coordination and integration Share relevant information, decisions and discussions made by health and social care teams, with the patient.

Understand the principles of integrated care and support. Provide information and support the patient (as required) to contact the relevant person/professional. Implement and follow up key action points from care plans/meetings, with mínimal supervision. Effectively communicate a patients needs within a multidisciplinary team meeting environment.

Provide outreach to individuals who cannot attend a designated location (no lone working). Can move between sites in a timely manner. Building and sustaining professional relationships Be supportive and helpful toward other team members. Relate to and work with clinical and non-clinical staff in other organisations, building constructive relationships across sectors.

Value the roles of key others working within and beyond the organisation. Promote the sharing of resources and information from a wider range of sources to benefit patients and their carer. Act as a positive role model to team members and colleagues Knowledge for practice Demonstrate awareness and basic understanding of safeguarding vulnerable adults, end of life care, the needs of older adults and mental health conditions and symptoms Understand the importance and purpose of health promotion. Contribute to the service development Personal development and learning Demonstrate willingness to learn and develop within the role.

Show responsibility for self-reflection and personal development. To take part in annual appraisal, developing a personal development plan from which training needs will be identified and training undertaken. Undertake all mandatory training Handling data and information Access, input to and use data from appropriate electronic records, databases and spread sheets. Use appropriate technology and resources to find and process information.

Act in ways to promote values of equality and diversity. Be emotionally resilient and remain calm under pressure. Manage stress with healthy coping mechanisms. Uphold the principles of confidentiality.