Head of Client Care

2 weeks ago

Worthing, United Kingdom Home Instead Senior Care Full time

**Company Description**:
Home Instead enjoys an outstanding rating and reputation as the highest quality home care provider in West Sussex.

**Job Description**:
As Head of Client Care, you will be the first point of contact for families and clients looking for care, taking enquiries and arranging and conducting consultations, commanding credibility with your calm and assertive approach to care planning.

**Qualifications**:

- Level 5 qualification (or Level 3 and be working toward a Level 5 qualification).
- Solid understanding of the CQC regulatory framework, and willingness to learn and exceed Home Instead standards and write fantastic, person centred care plans
- Strong customer service skills, a natural ability to put families at ease
- Hunger and ambition to drive and grow business

**Additional Information**:
£30 - £35k, depending on experience

**Benefits**:

- Casual dress
- Company pension
- Paid car MOT
- Employee Assistance Programme
- Gym membership
- Social events

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