Customer Strategy Lead

2 weeks ago

Slough, United Kingdom MSP Direct Sourcing Full time

**Job title**: Customer Strategy Lead - Market Insights

**Location/Remote**: Slough - Hybrid working (1-2 days in the office)

**Contract Length**: 6 month initial contract (Potential to be extended)

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Customer Strategy Lead on behalf of a leading Telecommunications organisation initially on a 6 months contract to focus on their mobile side of the business and analysing Customer Needs.

The Mobile Insight, Strategy and Planning Team is a small but perfectly formed team that works across the Mobile Directorate and beyond. We’re made up of three distinct but co-dependent areas: Mobile Insight, Mobile Strategy and Mobile Operational Planning. We’re responsible for formulating the short, medium & long term strategies, grounded in customer insight, for the mobile division to propel growth today & tomorrow, and ensure direction permeates through delivery across the organisation, holding business units to account against plans.

**Responsibilities**:
Drive execution of a relatively new customer value segmentation across operational plans & change initiatives
Collaborate with cross functional teams (DI&A, sales, commercial, product and props, brand and marketing) to create marketing strategies and plans that deliver our KPIs across the full marketing mix
Bring ‘helicopter view’ thinking with a touch of magic and logic, substantiate with evidence, articulate with strategic frameworks and bring everyone with you please using your high emotional intelligence and humble nature
Don’t rest on your laurels but evolve the thinking as business objectives, human, market and cultural behaviours change faster than ever
Optimise or revolutionise the strategy by continuously evaluating what has and hasn’t worked
Drive execution of a relatively new customer value segmentation across operational plans & change initiatives
Collaborate with cross functional teams (DI&A, sales, commercial, product and props, brand and marketing) to create marketing strategies and plans that deliver our KPIs across the full marketing mix

Key Skills/Experience

A sorcerer of strategic thinking and skills that have driven step change results in both commercial and marketing objectives
Ambidextrous ability to build a strategy and plan based on evidence and creative flair
Empathetic and conscientious management style, able to handle the personal & professional with confidence and focus
Customer understanding & practical CRM strategy development
Scintillating stakeholder management/people skills (persuade and influence)
A masterful oral and verbal storyteller with the ambition, passion and drive to achieve big things
Proven strategic leadership skills on a complex, iconic brand with a track record of driving marketing strategies throughout an organisation
Passion for customer and data led strategy
Dynamic, audacious, engaging strategic and creative brain but modest too - no we don’t ask much

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