Client Service Associate

6 days ago

London, United Kingdom HSBC Global Services Limited Full time

**Who is HSBC Innovation Banking?**
HSBC Innovation Banking is the power behind the UK’s forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors.

Whether it’s comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike.

Here’s to never standing still. Come and join us

**The team you’ll work with**:
**The value you’ll add**:
CSAs have to demonstrate experience in the ability to identify and resolve client problems/issues, and product and service issues. components in this role.

**What you can expect to be doing**:
Provide real-time technical support, to our clients, for all the HSBC Innovation Banking online payment and card channels.
Form strong client relationships through regular verbal communication, understanding our client’s business and priorities.
Dealing with the complaints team of any customer driven complaint received.

**The experience you need**:
Strong experience in banking or card operations, or a prior client facing role.
An understanding of cash management, payment clearings and/or corporate card programs.
Excellent communication abilities, including strong written and verbal skills, and the ability to explain complex issues and convey information, both internally and externally.

Standard Hours: 8.00am - 5.00pm (One day a week 9.00am to 6.00pm - 40 hours per week)

**Where you’ll be based**:
Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Telephone: +44 207 832 8500

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