Linen Porter

**MAIN SCOPE AND PURPOSE OF THE ROLE**:
As a linen porter, you are responsible for counting, distributing linen, cleaning pantries, stores, linen room and replenishing amenities to deliver an excellent guest experience.

You would also be required to manage guest requests.

**MAIN DUTIES & RESPONSIBILITIES**:

- Places linen and towels into the cages for transport to the laundry.
- Sorts items and counts, and records number of items soiled.
- Examines laundered items to ensure cleanliness and service ability.
- Stores laundered linen on shelves after verifying numbers and types of articles.
- Issues linen and towels which are both to be exchanged on a clean for soiled basis only.
- Periodic inventories of linen and uniform.
- Ensure that the linen and uniforms are neatly and systematically arranged and stacked as per SOP.
- Receives, sorts and double checks conditions of all linen and towels. Records all outgoing and incoming from the laundry thoroughly before storing and issuing.
- Delivering of clean linen to the floors and collecting dirty linen from the floors.
- Vacuum the corridors, fill up stationary cupboards and make sure they are clean and tidy.
- Cleaning pantries and stores to company standards.
- Undertake regular deep cleaning tasks.
- Managing guest requests in timely and efficient manners.
- Dispose of waste accordingly.
- Carry out lost property procedures.
- Assist other departments wherever necessary and maintain good working relationships.
- Acting as a point of contact for guest queries.
- Be friendly, courteous and helpful to guests, managers and fellow Banksiders at all times.
- To follow standard operational procedures within your department to ensure efficiency and consistency of the department.
- Report any issue in the room to your supervisor or line manager and assist in the training of new team members when required.
- Work together with your team colleagues to achieve team goals and increase the productivity of the department.
- Hand over any relevant information to the necessary.
- Ensure the cleanliness and neatness of all areas throughout.
- Report any defects in equipment.
- Carry out any reasonable requests as required.
- Follow the ‘Do Not Disturb’ procedures.
- Work flexible hours in accordance with the departmental rota.
- Protect guest and colleagues security by never revealing any personal information or room numbers.
- Be friendly, courteous and helpful to guests, manager and work colleagues at all times.
- Have knowledge of room types and other facilities, guest service within the hotel.
- Carry out any other reasonable requests as directed by the Head Housekeeper.

Health & Safety
- Ensure you are aware of your health & safety responsibilities as required by the hotel’s health and safety policy, and monitor compliance with procedural requirements.
- To be fully conversant with and abide by all rules concerning fire, health & safety and attend all relevant, statutory trainings.

**QUALIFICATIONS & SKILLS REQUIRED**
- Previous experience in a similar role is desirable but not essential as full training will be given.
- Basic English communication skills.
- Positive attitude.
- Flexibility to respond to a range of different work situations.
- Team worker.
- Must be able to work within a busy customer-oriented environment with the ability to work under pressure and an excellent eye for detail. Ability to ensure high standards are maintained and exceeded on a daily basis.

**Our Values**

**Make It Easy**
At Bankside we like to make it easy for our Guests and also our fellow team members, we don’t believe that you are only accountable for your work but also how you support those around you.

**Feel Empowered**
We recruit based on your talent, skill and desire to be part of the Bankside team. Therefore we find it only fair that you should feel comfortable to speak out, take charge and help be a problem solver.

**Belong**

Bankside is where we want you to belong and feel comfortable. Show love towards our guests and your team; it I also a place where we embrace individuality so much so that it is one of our core values.

**What are the Bankside employee benefits?**
- Competitive salary
- Uniform / Complimentary Dry-Cleaned Laundry
- Free Meals on duty
- Medical Plan
- Discounted Hotel and F&B rates globally with Marriott
- High street retail shops and restaurants, free fitness platform, holiday discounts & Lots more
- Where your development is our priority through our internal Bank Your Learning program and many more external opportunities.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.

**Salary**: £24,150.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- 8 hour shift

Work authorisation:

- United Kingdom (required)

Reference ID: Indeed
Expected start date: 29/07/20