Adventure Sales Specialist

**Adventure Sales Specialist**

**_ OTE c. £30,000_**

**_ Glasgow City Centre_**

What gets you out of bed in the morning? Being part of someone’s journey to discover something new or something they enjoy? Stretching yourself to achieve goals and targets? Working with people who share the same passions as you? With this role, we can promise that you will have that every single day

This is a fantastic opportunity to join an ambitious, fast-growing international business and progress your career in travel and sales. We are looking for someone who shares our values and adds to the culture of our Sales team. Whether you’ve got travel experience to enhance the team or looking to turn your passion for travel into a career, we want to hear from you.

Working in the Sales team, headed up by Amy Gibbs, you will have the opportunity to become an adventure sales specialist, creating amazing “Macs Moments” for our customers every day, and experience first-hand the difference that active travel makes to people’s lives and the planet.

This role is based in our Glasgow City Centre office on a office/hybrid basis.

**About Macs Adventure**

We’re an adventure tour operator on a mission to be the leading global brand in self-guided, active travel.

Welcoming over 30,000 customers on over 600 walking and cycling trips to destinations around the world, we employ over 100 people across the UK, US and Germany who share our purpose to **lead, advocate & enable self-guided, active travel as a positive force for people and planet.**

**Our Culture**

We’re an adventurous business with an ambitious vision. Our aim is to triple the size of the business by 2026. We want to do this the right way and have set ourselves another important goal of achieving B Corp status within 2 years.

Our culture reflects these ambitions. We’re a fast-paced organisation and we like to have fun along the way. We’re looking for people who can grow with Macs and join us on our journey. It’s not the easy route, we’re looking for people who enjoy challenges, love learning and want to make an impact and relate to our core values:

- **Love the journey**: A Macs trip is all about the journey, not the destination. We are all believers in Macs’ unique brand of self-guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace to new opportunities. Carpe diem
- **Take a different path**: We’re not different for different’s sake; but we won’t succeed if we’re just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. We ask ourselves: is what I’m doing authentically Macs?
- **Tread thoughtfully**: We are considerate, empathetic and try to put ourselves in our customers’, suppliers’, and each other’s shoes. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing.
- **Go the extra mile**: We know that creating a perfect #MacsMoment involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability - it’s yours, not someone else’s, problem. We step up and help our teammates when they need us.

**What you’ll do**

Working alongside the other talented members of the Macs Sales team the Adventure Sales Specialist role is to ensure that the customer has an unforgettable experience throughout their journey with Macs Adventure from initial enquiry to post trip feedback:

- After completion of an 8-week training programme you will respond to different types of customer enquiries and covert these into confirmed bookings.
- Deliver a high level of customer experience as you will be the first contact a customer has with Macs.
- Achieve and exceed personal and team targets without compromising the customer journey.
- Be able to prioritise new enquiries and customers questions which can increase during our season.
- After 12 months be fully competent in the Sales Process, be able to adapt to the different priorities the departure season brings.

**What you’ll bring**
- Experience in a target driven sales role.
- A desire to deliver high end customer service.
- A keen interest in travel and passion for learning about new destinations.
- Able to work under pressure, motivated to achieve targets and demonstrate a positive attitude.
- A great team player, you understand the importance of collaboration and support your colleagues and the company in achieving shared goals.
- Able to multitask, prioritise and establish deadlines to ensure competing objectives are met.
- Interpersonal and team skills which enable you to build great relationships internally and externally.
- Highly confident, c