Hotel Receptionist

7 days ago


Llandudno, United Kingdom The New Loretta Hotel Full time

**Job Overview**

**Duties**
- Greet guests upon arrival with a warm and friendly welcome.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Maintain an organised reception area, ensuring it is tidy and presentable at all times.
- Answer phone calls with excellent phone etiquette, addressing inquiries or directing calls as necessary.
- Process reservations and cancellations using the hotel management system.
- Assist guests with luggage when required and provide support during their stay.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Handle cash transactions and maintain accurate records of payments.

**Qualifications**
- Previous experience in a hotel or hospitality environment is preferred.
- Strong guest service skills with a passion for hospitality.
- Excellent verbal communication skills; multilingual or bilingual abilities are an advantage.
- Proficient in using computer systems and hotel management software.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organisational skills with attention to detail.
- A friendly demeanour with the ability to remain calm under pressure.

**Job Types**: Full-time, Permanent

Pay: £8.60-£11.44 per hour

Expected hours: No less than 35 per week

Additional pay:

- Tips

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Work Location: In person

Expected start date: 13/01/2025


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