Host

2 weeks ago

Poole, United Kingdom Branksome Full time

Description As a Host

You will be the face of Rockwater and will be responsible for ensuring that every guests receives a warm and friendly welcome and that their first impression of Rockwater is outstanding.

Responsibility Responsibilities
- Provide a warm and genuine welcome to every guest that enters Rockwater
- Confirm any reservation details and escort each guest to the appropriate area of Rockwater depending on the purpose of their visit.
- Interact with guests and display good product and company knowledge including the various menus available throughout Rockwater, any upcoming events, and our Openwater subscription.
- Gather and pass on all guest details to the relevant waitstaff or manager regarding any requirements or preferences. - Ensure the entrance area is clean and tidy at all times.
- Deal with guest reservations accordingly, ensuring that covers are distributed evenly between sections and that capacity is maximized
- Ensure that our members tables are available at all times should they be needed.
- Be aware of who our Rockwater members, regulars, and VIPs are and greet them accordingly.
- Ensure that all covers are input onto Seven Rooms correctly
- To write and hand out celebration cards for birthdays / anniversaries / graduations etc as per the reservation tags on the bookings.
- Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
- To always be presentable and to represent the Rockwater brand to the highest standard.
- Ensure to follow up any guidance or instructions given to you by management (i.e overall restaurant cleaning).
- Work well under pressure - Keep composure and be presentable at all times
- Understand the customer; who they are, their expectations and how to effectively manage them to create the best experience and ensure repeat custom.
- Be uncompromising in achieving company standards.
- Communicate relevant information regularly, efficiently and concisely to the team and senior management.
- Be able to adapt style when dealing with all kinds of people in a wide range of situations.
- Quick rapport building with team and guests.

Benefits and Rewards
- Wagestream - Access your pay early
- Employee referral scheme
- Health assured - Employee assistance programme
- 25% off your food bill up to 4 people
- Free staff meals on shift
- Free uniform

Joining us isn't just about a job, it is about becoming part of a dynamic team that's all about creating unforgettable memories. As a bartender you will play a key role in crafting these cherished moments for our guests. IF you are excited about delivering outstanding experiences then step inside and discover the Rockwater way.

INDFOH

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