Pet Claims Handler

2 weeks ago

Hertfordshire, United Kingdom BNP Paribas Full time

**JOB DESCRIPTION**

**Position**: Pet Claims Handler

**Position scope**:
The role includes processing pet insurance claims primarily for veterinary treatment fees.

Checking invoices and medical records and making decisions in line with the policy terms & conditions.

**What will you be doing?**
- Processing new and continuing claims and dealing with all correspondence
- Answering all calls promptly in a polite and happy way
- Helping customers, resolving queries where possible or escalating to the manager
- Handling customer complaints and resolving where possible prior to escalation
- Learning and understanding the Pinnacle Pet Insurance products
- Promoting a positive image of Pinnacle Pet Group and client companies
- Maintaining excellent service standards
- Data entry
- Spotting possible risks or mistakes and sharing them with your Line Manager

**What do you need to apply?**:

- Previous decision making experience
- Previous customer service experience
- Sound experience of working towards targets and service standards
- Ability to work to deadlines
- Ability to prioritise own workload
- A flexible and positive attitude
- Excellent telephone manner
- The ability to communicate effectively
- Proven letter writing skills
- Excellent attention to detail

**About us**

We are part of the Pinnacle Pet Group (PPG) - a pan European fully integrated pet insurance and health services platform which was set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG’s ambition is to create the leading pet insurance and health services platform globally.

Over the last two years, through the success of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office, we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a clear vision for the development of our customer and partner proposition.

Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place to work. We know not everyone works best confined to the four walls of the office, which is why we embrace hybrid working. Our teams come together to collaborate in the office when needed, but we also have the space and the freedom to work from home. We believe people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and productivity. It helps support a good work-life balance, and it’s the way we want to be.

We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff.

We are proud of our diversity, which is one of our core strengths. We want all of our people to thrive in an environment where bringing a different perspective is welcomed. We reflect the broad diversity of the customers we serve and we embrace an inclusive working environment.

If you want to work as part of a team, building and delivering something exceptional which will make a difference to pet owners and their pets and if you want to have fun in the process, we would love to hear from you.

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