Customer Support Representative

1 week ago

Coventry, United Kingdom DDM Health Ltd Full time

DDM provides award-winning, world-leading digital health interventions (i.e digital health programmes) that have peer-reviewed, published health outcomes. Our health interventions, like the Low Carb Program, have been featured in the New Scientist, The Times, Daily Mail, and BBC with thousands of people placing their type 2 diabetes into remission.

REQUIRED EXPERIENCE:

- Excellent written and verbal communication channels
- 1-3 years experience working in customer care
- Strong problem-solving skills and experience in successful troubleshooting situations
Familiarity with CRM systems and practices
- Able to create and follow detailed process flowcharts in an organised manner
- Experience with Zendesk is beneficial

DESIRED EXPERIENCE:

- Graduated/studying for a degree in a Health Science course
- An interest in behaviour change, health and wellbeing
- Passionate about public health and improving the wellbeing of individuals

RESPONSIBILITIES:

- Working as part of the customer support team in all aspects of the customer service experience
- Responding to incoming queries and problems via Zendesk, social media, forums and telephone
- Working closely with our team of Health Coaches to support the onboarding of service users onto our platforms and offer lifestyle support where required
- Working as part of the customer support team to troubleshoot processes and procedures and make improvements to customer service quality
- Create a responsive and positive brand image for our community
- Build a friendly repetiteur with new customers and stakeholders
- Provide accurate, valid, and complete information to pass back to the technical
team to flag any bugs
- Help DDM to track customer trends and collect feedback

CANDIDATE QUALITIES:
You will be self-motivated, confident working within a young, dynamic team innovating the future of health. We look for a great team fit and aptitude. As a young company, we want ambitious people who can flex and adapt to new roles, challenges, and opportunities as the organisation grows.

**Job Types**: Part-time, Permanent

**Salary**: £18,386.00-£24,676.00 per year

**Benefits**:

- Casual dress
- Flexitime
- On-site parking

Schedule:

- Flexitime
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: Hybrid remote in Coventry CV4 7EZ

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