Retail Team Leader

1 week ago

Solihull, United Kingdom National Trust Full time

If you're interested in becoming a Retail Team Leader and have the appetite to engage with visitors and boost our retail potential, then you could be the person for this job.

**The Hours**:23 hours per week, average shift will be 8 hours. Weekend work will be required.

**The Salary**:£10.78 per hour

**Duration**:Permanent

**What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).**

Baddesley Clinton is a moated manor house within a rambling Warwickshire estate. Baddesley Clinton & Packwood House close by are part of a trio of properties alongside Coughton Court, so collaborative working between staff and volunteers is encouraged. Retail is an integral part of the Visitor offer and we work closely with other departments to deliver a memorable visit.

The retail team at Baddesley consists of a Retail Manager who also manages the Packwood team, Team leader based at Baddesley and 6 part time team members supported by 7 volunteers. Our days start at 8.30am and finish at 5.15pm in Summer, 4.15pm in Winter. We are open 7 days a week all year round so weekend working and holiday cover is required.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

What you'll be doing:You'll be required to support the day to day management of the property retail operation and plant sales so that it is commercially successful and consistently exceeds our visitors expectations. You'll monitor sales data, stock and compliance and merchandise products to achieve stretching financial targets, leading by example when it comes to maximising our profitability and income.

You'll also supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place.

**Please read the role profile, attached to this advert.**

Who we're looking forWe'd love to hear from you, if you:

- Are customer focused with positive attitude
- Have good people skills
- Have the ability to lead, support and develop a team
- Are a team player, but also can work on your own initiative
- Are well organised and adaptable
- Are confident dealing with a variety of situations including complaints

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (23 hrs pw)

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