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Head of Service Delivery

2 weeks ago

Milton Keynes, United Kingdom STOIX Group Ltd Full time

**Head of Service Delivery**

**Milton Keynes (Hybrid, 1-2 days per week in the office)**

**£400-500 per day (outside IR35) OR up to £90K per year (Fixed Term Contract)**

**Duration: 3-6 months**

STOIX are partnering exclusively with a Global business to attract a Head of Service Delivery on a short-term basis to drive change and improvements within their IT Service delivery team.

Key responsibilities:

- Create an IT Ops manual with processes, service levels, resolver groups, escalation paths etc for the IT support vendor
- Lead the creation and execution of an RFP process to select a vendor to run our store IT support (and take contractual and operational responsibility for all other services e.g., networking)
- Create internal processes to manage major incidents and escalations
- Strong presence, drive and charisma; strives for excellence
- Understands how organisations work and the reasoning behind policies, knowledgeable of different organizational cultures
- Uses an honest and empowering mentoring style to harness value and potential; promotes collaboration
- Customer-centric; Takes personal responsibility for increasing customer satisfaction
- Can negotiate skillfully in tough situations with both internal and external groups
- Hands-on approach and initiative; demonstrates a willingness to jump into action wherever they might be needed

We’re passionate about creating an inclusive workplace for our clients that promotes and values diversity. Companies that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven tobe better companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do.