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Technology Services Team Leader

2 weeks ago

St Austell, United Kingdom St Austell Brewery Full time

St Austell Brewery is recruiting for an exciting new job opportunity within our internal IT team. We are looking for a Technology Services Team Leader to join in a technical, hands-on role and lead a team of 5 to deliver exceptional service and provide a reliable and secure IT platform at our breweries, depots and pubs.

**What is like to be a Technology Services Team Leader**

Working closely with the Technology Services Manager and the wider team your responsibilities will include:

- Leading the IT Service desk and supporting 1st, 2nd and 3rd line engineers
- Ensure we provide exceptional service to all customers, and measure performance against SLAs
- Troubleshooting IT technical issues and resolve in a courteous, professional, and timely manner
- Act as a technical escalation point for the team
- Design, implement, document, maintain, and test the organisation’s infrastructure
- Administer computer networks and related computing environments including firewalls, servers, routers, switches, storage arrays, hypervisors, WAN, LAN, Azure, MS365
- Implementing asset management processes as part of the service management lifecycle
- Ensure the on-going operation of St Austell Brewery’s business functions, including ensuring out-of-hours support and managing shift patterns
- Manage the deployment and implementation of disaster recovery / business continuity technical design and objectives, documentation, planning and testing
- Actively developing and executing continual service improvement plans to improve Customer Service

**About you**
- Must have a proactive problem management mindset, focusing on improving root cause analysis to reduce incident levels
- Ability to quickly identify hardware, software, and network issues
- Must have working knowledge of MS365, Windows Server, Virtualization (Hyper V/VMware), Telephony systems, networking and routers, Switches, Firewalls, Access Points, Active Directory, Azure and ITIL knowledge
- Experience in setting and monitoring service performance within an SLA
- Project management experience
- Strong desktop management & technical support background using Microsoft and Mac technologies
- ILM level 2 qualification or equivalent
- Team Leader experience
- Experience in a multi-site retail setting (with EPOS/PDQs)

**What you will receive in return**
- 25 days’ annual leave (plus 8 bank holidays)
- 30% discount on food & drink and 50% discount on accommodation
- Fantastic training & career development opportunities
- Discounted membership with local businesses
- Cycle to work scheme
- Company pension
- Company bonus scheme
- Health cash plan

**Additional Info**

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