Business Administration Apprentice

1 week ago

Chesterfield, United Kingdom IQVIA Full time

**Insight & Feedback, Business Administration Apprentice**

**Overview**

Within IQVIA’s UK & Ireland Healthcare division, the Insight & Feedback team are experts are developing and implementing tools and strategies to gain insights from staff, patients and service users; and we are the UK’s leading player in delivering health and social care survey programmes

At a local level, we work with 250+ individual NHS organisations, collecting real-time data on patient, service user and staff experience and engagement. Nationally, we run patient and staff survey programmes for NHS England & Improvement, and the devolved administrations in Northern Ireland, Scotland and Wales. And across Europe and internationally, we work with the whole life sciences industry; with all types of healthcare payers and providers; and with charities and Patient Advisory Groups.

We have a range of survey solutions we can deploy as appropriate:

- Our **Market Research & Consulting** team delivers a range of qualitative market research methodologies to gather deeper insights; and are experts at developing and testing quantitative questionnaires
- Our bespoke **Questionnaire Management Platform** is typically used for national survey programmes, usually running programmes that combine elements of paper, online, SMS and telephone surveys
- ** IQVIA Connection** allows real-time and interactive deployments. Developed and owned by IQVIA, it is entirely configurable to meet clients’ needs, can be offered either as a fully managed service or a self-service solution.

This newly created Business Administration Apprentice role will work across three key teams in Insight & Feedback, supporting and developing tools and techniques to gain greater insight for our clients from the data that we collect.

**Essential Functions**
- Provides high quality support to members three teams across Insight & Feedback: Data and Administration, Survey Process, and Operations.
- Undertakes a variety of key tasks across the three teams, including:

- Liaison with clients both verbally and in writing.
- Tracking and recording survey activity accurately and quickly.
- Performing quality checks of materials produced on a regular basis.
- Operating envelope inserting machinery, production printers, data capture scanners, guillotines and letter openers.
- Processing outgoing survey materials ready for despatch.
- Coding and inputting survey data and written freeform comments.
- Dealing with incoming calls from members of the public on the survey helpline.
- General office duties including ordering office supplies and other ad-hoc duties as required.
- Works across the Insight and Feedback department where required.

**Qualifications and eligibility criteria**
- A UK/EU/EEA national, or having lived and have had a right to work in the UK for 3 years or more.
- An interest in current events and developments within the healthcare industry in the UK and Ireland.
- Excellent grasp of English to produce defect-free client materials on a regular basis.
- Customer focus skills.
- Strong verbal and written communication skills.
- High standards of accuracy, numeracy and literacy and attention to detail.
- An appreciation of the importance when working with sensitive data to ensure the highest levels of integrity, security and compliance.
- Apprenticeship entry requirements:

- 5 GCSEs at grade 4 or above, including English and Maths
- Or: _
- Relevant Level 2 qualification and Functional Skills at Level 2 in English and Maths

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