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Customer Care Coordinator
2 weeks ago
**Customer Care Coordinator (Immediate start available)**
Theale, Berkshire
37.5 hours per week
Shift patterns between 7:30am-8pm
**Benefits**
- Royal London Pension - 5% employer contribution
- Death in Service Scheme after probation - 4 times salary
- Maternity - 21 weeks full enhanced maternity pay, this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus).
We are looking for a number of Customer Care Coordinators to support our Client at their site in Theale, Berkshire.
**Responsibilities: -**
- Provide outstanding customer service to improve customer satisfaction and nurture client relationships
- Operate with self-awareness inspiring a culture of continuous improvement
- Place customers at the centre of everything you do, understanding their wants and needs
- Provide responsive action to customer demand
- Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service
**The Role**:
Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
Coordinating the daily workflow for the management of service delivery to assigned customer contracts
Answer all telephone calls promptly and appropriately, in line with contractual obligations
Proactively resolving customer enquiries within first contact
Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
Setting client expectations and striving to exceed these at all times
Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
Produce client facing estimates and quotations
Process purchase orders
Upload data from service intervention records into the CMMS
If this is something of interest to you please do not hesitate to contact us at One to One Personnel.
