Billing Coordinator

I am currently working with a growing private health care company based in Central London., looking for a Billing Coordinator. This is a temporary to permanent position.

**Client Details**

My client is a growing health care company which has continued to grow over the last 5 years. They offer a range of services from cosmetic and pharmaceutical.

This is a hybrid role with 4 days a week in the office

Private Healthcare Billing Coordinator

The role is 4 months with a potential to go permanent, from Monday 25th July u

The nice to have's would be;
- Experience with Pabau clinical software
- Experience with xero payroll and xero accounting software
- Experience with debt collection processes

This is a full time role, working Mondays to Fridays, up to 40 hours per week. They would report to Mr Luke Fry, the Practice Manager for the clinic. They will need to be in clinic at least 4 out of 5 days.

There may be an opportunity for this to become a permanent role.

**Description**

They are a small company who are growing rapidly and outside of the billing and accounts, there will be other tasks to complete as part of your role. These include, liaising with some of our suppliers i.e. pharmaceutical suppliers and training of new teammembers to support with billing.

**Billing and accounting duties**
- Prepare and issue invoices for all insured patients via Healthcode and Pabau clinic software;
- Check the payments received from self-funding patients via cash, BACs, Stripe, GoCardless, and cards;
- Keep the billing all up to date and all invoices completed within 5 working days;
- To estimate the cost for treatments and confirm correct CCSD procedure codes;
- To ensure that invoices for Private insurance companies are generated and submitted as per the agreed contract and fee schedule (fees and deadlines agreed);
- To contact private insurance companies regarding any invoice queries our outstanding payments;
- To raise credit notes and send shortfalls to patients;
- To manage debt collection letters and make initial contact with patients who owe money
- To liase with payments partner and debt collection company and law firm for collecting outstanding amounts
- To reconcile payments received from the private insurance companies against existing billing;
- To liaise with all departments (phlebotomy, nursing) and ensure that all tests are appropriately identified, and raise invoices where necessary.
- To keep accurate records of advance payments
- To maintain a high standard of customer care to all customers and third parties;
- To prepare the paperwork for refunds and ensure this is authorized before proceeding with the refund
- To run weekly and monthly reports to ensure that all services are billed
- To organize the paperwork for banking any cash payments received
- To set up direct debits where appropriate
- Chase outstanding payments from insurance companies (resubmitting invoices when necessary)
- Respond to queries from patients in regards to billing
- Review charges to the clinic from suppliers including pathology laboratories to ensure they are charging the clinic accurately and communicate any errors or adjustments required
- Pay clinic bills as directed by Practice Manager or Director

**Other duties may include;**
- Training new starters and existing staff on billing processes
- Identify and implement process improvements to improve billing accuracy, speed and patient satisfaction
- Act as a first line approver for purchases by departments within the clinic
- Set up accounts for new suppliers as directed by Practice Manager or Director
- Ordering office, clinic and dispensary supplies as directed by Practice Manager
- Maintain insurance recognition for all doctors and keep clinic sheet updated to reflect this.
- Manage patient billing complaints in conjunction with Practice Manager

**Criteria**
- Must be experienced in healthcare billing via Healthcode
- Experience in working for a private health insurer such as BUPA or AXA desirable

**Profile**
- Must be experienced in healthcare billing via Healthcode
- Experience in working for a private health insurer such as BUPA or AXA desirable

**Job Offer**

The full-time salary for a permanent person in this position would be £32K to £36K.