Service Team Co-ordinator

Wessex Fire & Security are one of Dorset’s leading family-owned Fire and Security companies who have been established for over 30 years and have a fantastic new opportunity for someone looking to develop, expand their skills and knowledge and take on an exciting new challenge.

We are looking for a new co-ordinator to join our well established and thriving Service team. The position is a permanent, full-time position based at our head office in Shaftesbury, where you will be part of a larger team assisting with a range of tasks.

Whilst reporting to the team leader, the role will involve liaising with the wider company, managing the service field engineers and our customer base daily, to ensure we deliver and meet our clients’ expectations. Arranging maintenance visits of the fire and security systems, along with a vast range of administration tasks associated with this to ensure the smooth operation and compliance of the service department.

The nature of this role requires a focused individual with good attention to detail and the ability to multitask with a great can-do attitude.

Could this be you? If so, we would love to hear from you
- **Key Responsibilities**:_
- To be a front face of the department and point of contact for all service and maintenance bookings, emergency call outs, tasks, and queries.
- Ensure all works are scheduled correctly to deliver effective diary management.
- Ensure all engineering reports, invoices, purchase orders and documentation are completed in a timely manner.
- Manage and process a set range of engineer weekly expenses and timesheets.
- Manage and maintain jobs, associated tasks and queries for a select group of key clients or areas effectively to sustain customer service excellence and ensure clients expectations are met.
- Allocation, processing, and completion of subcontractor works, raising purchase orders and signing off associated invoices.
- Update customer details, accounts, and systems to maintain compliance and accuracy for the customers we support.
- Set up files and charges for new customer orders.
- Be a point of contact between the service & maintenance department and our wider business.
- Assist with a wider range of co-ordination and administration tasks as required to deliver compliance and excellence to the department.
- Manage the phone system with the wider service team to answer, divert, allocate and log phone calls.
- Provide unrivalled customer service on all fronts delivering frontline support to the wide customer base on a range of our contracts and services.
- Attend in house and external training courses when required.
- Assist the team leader with administration tasks and needs as required for the service department and wider team.
- The list of tasks is inclusive but not an exhaustive list and you may be required to help the wider service team in times of holiday, sickness and to meet the business needs and demands.
- **Essential Competencies**_**:

- Background knowledge in a FM industry role advantageous but not essential
- Strong geographical knowledge.
- Good all round knowledge and ability of customer telephone support.
- A can do attitude and the ability to promote the company’s core values.
- Strong organisational ability and processes to complete day to day tasks.
- Approachable, professional, and present the company image at all times.
- Ability to deliver and maintain exceptional customer service across our customer base.
- Ability to self-sufficiently manage workflow and have an exceptional eye for detail when conducting all works.
- Strong computer skills with Microsoft Excel, Word, PowerPoint, and Outlook essential.
- Be approachable and informative to all customers and colleagues to deliver customer excellence.
- **Remuneration**:_
- 24 days holiday plus bank holidays
- BUPA Medical Insurance
- Comprehensive Accident and Sickness Insurance
- Comprehensive Life Assurance
- Auto-Enrolment Pension
- On-site secure parking
- Training Provided
- Free eye tests
- Long Service Awards
- Company Laptop

**Salary**: £22,880 (negotiable DOE), 40 hours per week.

**Job Types**: Full-time, Permanent

**Salary**: £22,880.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Shaftesbury: reliably commute or plan to relocate before starting work (required)

Work Location: One location