Control Room Operator

1 week ago

Bicester, United Kingdom First Response Group Ltd Full time

First Response Group are recruiting several Control Room Operators for a high profile, control room working as an integral part of an extensive national infrastructure project.

This is an exciting opportunity to be part of the expanding Security team at First Response Group.

**Benefits**
- Industry-leading payrates
- SIA upskilling and licence renewals
- Paid holiday allowance of 5.6 weeks per year pro-rata
- Referral Scheme - _earn £100 voucher for every successful referral_
- Uniform
- High-street discounts
- Free healthcare package which includes access to EAP
- Death-in-Service
- Free parking
- Statutory Pension Scheme

**Responsibilities**:

- Liaison with Security Officers and Mobile Patrol Teams
- Effective escalation and control of all incidents across the project
- Preparation and completion of Incident Reports
- Monitoring of CCTV systems and images
- Planning and organising daily/shift routines and activities
- Acting as a point of contact between Control Room officers and management, on employment, welfare and disciplinary issues
- Ensures Control Room is maintained in a state of continual operational readiness
- Provide telephone support service during and out-with normal working hours

**Additional Information**:
This Control Room Operator role involves 12-hour shifts, on a 4-on-4-off shift pattern of day and night shifts

**Essential Skills**:

- Must have a valid SIA CCTV Operators Licence
- Must have the right to work in the UK
- Fully comprehensive 5-year work/unemployment/education history screenable to BS7858
- Be punctual and reliable
- High levels of written and verbal communication skills

**Desired Skills**:

- Experience in radio communication and relevant procedures is advantageous but not necessary
- Experience in CCTV and Alarm Monitoring across numerous sites is advantageous but not necessary

**About Company**:
First Response Group (FRG) is a total security, risk, and facilities management solutions company.

We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

**Salary**: £15.46 per hour

**Benefits**:

- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Bicester, Oxfordshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)
- CCTV: 1 year (required)
- Security: 2 years (required)

Licence/Certification:

- SIA CCTV Licence (required)

Shift availability:

- Night shift (required)
- Day shift (required)

Work Location: In person

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