Car Park Security

Contract Type- Permanent
- Full time / part time- Full time
- Savills Status- Staff
- Business Area- Savills Management Resources(SMR)
- Location- Glasgow
- Role / Team Overview
- **Purpose of the **Role**

To provide a secure, clean welcoming and safe environment at our multi-story car park and shopping Centre for all our customers, colleagues, retailers, visitors and key stakeholders. To act as an Ambassador of Buchanan Galleries and be a visual presence through site patrols, always delivering a consistently high standard of service and ensuring that our customers’ experience, whilst visiting, goes above and beyond expectation.

You will also be expected to ensure the smooth running of the car park and assist in any emergency situation which may occur. Provide visible security cover, as well handling customer enquiries, monitoring CCTV and controlling contractors, and ensure that the Centre is run in accordance with all relevant legislation and Company Policies.

**Key Responsibilities**

**Principal Accountabilities**:

- To work the hours and shifts in accordance with conditions of employment, company policies and legislation.
- To carry out duties in accordance to instructions issued by the Car Park Supervisor including undertaking remedial maintenance and cleaning tasks when required.
- To carry out patrols making visual inspections with regard to cleanliness, maintenance and safety, report findings to the Car Park Supervisor and take appropriate action where required.
- To monitor CCTV within the Car Park Control Room.
- To fully comply with the Health and Safety Policy including initiate and record all Health and Safety checks.
- To ensure that all car park decks are kept free of slip/trip hazards and control through reporting.
- To record all visitors to site, as appropriate.
- To monitor fire alarm panel within the control room
- To be fully conversant with all alarm systems and initiate any action as required
- Keep the car park clean and tidy at all times through litter picking activity.
- To monitor the flow of traffic within the car park (both access and egress) and deal with accordingly in conjunction with Car Park Supervisor and Centre Management.
- To monitor weather conditions, and with a mind to Health and Safety procedures, deal with accordingly, in conjunction with Car Park Supervisor and Centre Management.
- Undertake snow/frost clearing duties including snow shoveling and salt spreading.
- Be fully conversant with Savills cash handling for the control and secure handling of any cash.

**Customer Focus**:
**1. **To have our customers’ welfare and visiting experience at the forefront of your mind at all times.

**2. **Take every possible step to go ‘above and beyond’ in delivering customer service.

**3. **To provide a friendly welcome/farewell to every customer, where relevant, and be aware of any potential ‘added value’ services you can give.

**4. **Ensure all activities reflect and support the Buchanan Galleries brand.

**5. **To answer the telephone in a polite and courteous manner being confident in the agreed method of handling customer telephone enquiries to the Bronze Standard of Savills Customer Service Programme.

**6. **To deal with customers at the Control Room service window being confident in the agreed method of dealing with customer enquiries to the Bronze Standard of Savills Customer Service Programme.

**7. **To handle customer complaints in a timeous, professional and courteous manner.

**Health & Safety and Security**:
1. Participate in emergency situations, including fire and bomb incidents

2. Comply with the general requirements of Health and Safety at Work Act 1974.

3. Comply with the company’s ‘Health & Safety’ and emergency procedures.

**Additional Responsibilities**

1. Attend any training and development courses as necessary.

2. Adhere to all Company Policies and Procedures.

3. Undertake any other reasonable duties as required to meet the needs of the business.

4. Working irregular hours if required in order to suit the needs of the business.

**Site Benefits**
- Free parking
- Discretionary annual Bonus

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization, and the overall business objectives of the Centre/organisation.

**Skills, Knowledge and Experience**

**Essential**
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security and CCTV Licence
- Reliable, helpful and well-presented and with excellent people skills.
- Ability to work in a team.
- Pleasant manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- A calm disposition.
- Able to work under pressure to deadlines.
- Careful and conscientious with an aptitude for attention to detail.
- Confident enthusiastic personality.
- Observant
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