Night Support Worker

Are you passionate about making a difference in the lives of people? Do you have a background in youth work, social services, or working with people?

Would you like to play a crucial role in ensuring housing sites are safe, secure, and welcoming overnight?

Are you able to deliver a high level of customer service?

One YMCA runs high-quality housing services. The role of Night Support Worker is part of a committed night team working in our service in Borehamwood.

This is an exciting opportunity to develop your career in an ambitious, sector-leading organisation where your contributions will be valued.

About The Role
- You will have experience supporting vulnerable people and may have experience in security and building safety.
- You will act as the first point of contact during night hours and offering a first-class, welcoming and professional service to our residents
- You will be responsible for the safety and security of the service and building at night including responding to incidents, monitoring CCTV and offering help and support to residents with a variety of needs.
- Provide high quality customer service including answering telephone calls and dealing with resident queries/issues
- Support and talk to residents who request help or may be experiencing distress
- Diffuse any situations that may arise between or in relation to residents, escalating where necessary to the on-call manager

This is an exciting time to be joining One YMCA as we embark on an ambitious plan to grow our housing service and double the impact we have across all our accommodation sites.

In 2020/21 we provided over 185,030 nights of safe and secure accommodation to those most in need. Providing considerably more than just accommodation our highly experienced support and complex-needs team deliver over 23,000 housing-related support sessions each year through which our housing team were able to support a total of 992 vulnerable individuals to escape homelessness and rough sleeping with 463 of our residents being helped to move-on positively into their own long term settled accommodation.

Location and travel: This position will be based in Borehamwood but may be occasional travel to support at other One YMCA accommodation sites.

Hours per week: 42 hours a week, 2000 - 0800 on a rolling rota of 4 days on and 4 days off including weekends and bank holidays.

This is a Full Time role.
Hours per week: 42
Working Pattern: 4 on 4 off

By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

- Provision of over 700 units of accommodation for homeless people
- Move on accommodation for individuals moving onto independent living
- Housing and practical/emotional support for young asylum seekers
- Community HUBs hosting a range of activities and meeting space hire
- Childcare provision in Hertfordshire
- Family support through a network of children’s and family centres covering Hertfordshire and Bedford
- Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
- Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
- Domestic abuse perpetrator reform programmes across Bedfordshire
- Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
- A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.