Customer Consultant

2 weeks ago


Lower Lemington, United Kingdom RedDot Full time

Red Dot is working with a global outsourcing company based in Newcastle. We are looking to recruit an enthusiastic person who can contribute to the excellent customer service of the business. **Interviews are being held now.**

**The Role**:
As a Customer Consultant, you will make every communication matter, ensuring that all points of the customer journey are as stress-free as possible. You will deal with a variety of calls - mainly inbound but with some outbound calls as well - & can deal with vulnerable customers & handle calls with extra care. You will assess the needs of the customers & take ownership of the call assessing the customer needs & provide the best possible solution. You will take pride in each call dealing with care & thoroughness to make the customer journey the best possible experience.

We want to hear from you if you have experience of working in a customer service environment. Call Centre experience would be beneficial but not essential.

**What you can expect**:
**Job Types**: Full-time, Permanent

**Salary**: £21,000 per annum increasing to £23,500 after 20 weeks

**Schedule**:

- 9-hour shift
- Monday to Saturday
- Rotational shift pattern

**Experience**:

- Customer service: 6 months (required)

**Work remotely**:

- No


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