Welcome Team Ambassador

We’re looking for a confident and organised individual to take on a varied and multi-skilled role within our Welcome Team.

Our Welcome Team ambassadors are the friendly and reliable public face of the Sheffield Business Improvement District (BID) in Sheffield city centre.

This position involves face to face interaction with the public and local businesses, covering a broad area across the city centre. It also involves a lot of walking and fresh air.

Our team provides a vital link between businesses and public services, assisting in the smooth running of visitor events as well as providing administrative support for several core projects in a consumer facing / retail environment.

You must be confident, friendly, approachable and able to promote positive aspects of the city centre.

We need someone who can be available for a maximum of 37.5 hours each week; such hours to fall between 8.30am and 7pm Monday to Sunday, to be agreed on a flexible working rota 4-weeks in advance.

This role will suit someone who is physically fit and able to work outside in all weather conditions and be mobile over considerable distances.

**Main tasks include**:
Identifying and reporting issues such as graffiti, fly posting, flooded roads, blocked gullies, abandoned vehicles and vandalism.

Interacting with local businesses (mainly retail and hospitality) through scheduled and reactive business visits, facilitating real time feedback from our BID levy payers (and recording interactions on our database).

Welcoming visitors and shoppers, and proactively approaching visitors who might be lost.

Staffing our visitor hub at key times of the year to support regular visitor events and seasonal campaigns.

Helping to administer the Sheffield Gift Card including face-to-face transactions (via the visitor hub) and handling the admin process for daily online orders.

Providing a concierge service for our mobility hire scheme Mobile Sheffield (via our visitor hub); managing bookings for equipment, registering new members and demonstrating equipment to first time users.

Performing regular checks of our outdoor network of defibrillators.

Performing regular checks of our community toilet scheme to ensure participating businesses are meeting required service levels.

Undertaking other duties as may be required from time to time by the BID.

**Person specification**

**Qualifications, knowledge and experience**

Good general standard of education.

Experience of providing face-to-face customer service and a commitment to delivering a consistently high standard of service to build positive relationships.

Good knowledge of Sheffield City Centre, the businesses in it and their location.

**Skills and abilities**

A can-do attitude with enthusiasm for Sheffield city centre.

Excellent communication skills to deal with one-off enquiries and complaints. Able to resolve any conflicts appropriately in a measured and friendly manner.

Good at keeping clear, concise and accurate records of enquiries, complaints, activities and other detailed information.

Good at building positive working relationships.

Well organised, punctual and reliable.

Well-presented and prepared to wear branded workwear when on duty.

Able to remain calm and polite in all circumstances.

Able to work on their own and as part of a team.

Excellent problem solving, listening and analytical skills.

Physically fit and able to work mainly outside in all weather conditions and be mobile over considerable distances.

Flexible about working hours and tasks undertaken.

Good basic computer/IT skills.

First aid qualification desirable (but training can be given).

**Other information**

Branded workwear and annual footwear allowance provided.

20 days holiday plus statutory holidays (or time in lieu where bank holidays are worked)
- 3% employer contribution to auto-enrolment pension scheme

**Job Types**: Permanent, Full-time

**Salary**: £10.86 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Weekend availability