Leisure Club Supervisor

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

**About us**: Delta Hotels are a 4* full service brand in the Marriott Portfolio. We are simple made perfect. Located just 2 miles from Edinburgh Airport and only 15 minutes from the city centre
- we are all about giving a streamlined premium experience with rooms that work for our guest needs Working at Delta by Marriott means you are joining an experienced, knowledgeable and driven team

**The Role**:
Join a warm and welcoming team who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow, develop, and benefit from being part of the world’s leading hospitality company

**What is in it for you**:In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

- **Free Meals on Duty**:Enjoy complimentary meals while at work.
- ** Uniform Provided**: A professional uniform is supplied for all employees.
- ** Explore Discounts**:A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- ** Pension Scheme**:Participation in The People’s Pension.
- ** Employee Assistance Programme**: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- ** Career Development**:Opportunities for career growth and internal transfers within Marriott's global network.
- ** Training and Development**:Access to training programs to enhance your skills and advance your career.

**Responsibilities**: Here's what your journey with us entails:

- **Oversee daily operations** of the leisure club, ensuring smooth and efficient service.
- ** Manage and train reception staff**, providing guidance and support to ensure high standards of customer service.
- ** Coordinate bookings and reservations** for club activities and services.
- ** Handle guest inquiries and complaints** professionally, resolving issues promptly.
- ** Monitor and maintain cleanliness** and organization in all areas of the leisure club.
- ** Ensure compliance with safety and hygiene protocols** to maintain a safe environment.
- ** Maintain accurate records** of guest interactions, transactions, and staff performance.
- ** Assist with inventory management** and ordering supplies as needed.
- ** Implement improvements based on guest feedback** to enhance their experience.
- ** Collaborate with other departments** to fulfil guest requests and ensure smooth operations.

**Safety and Company Policies**:

- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.

**_Note:_**_ This above description is not intended to establish a total definition of the job, but an outline of the duties._

**Preferred Qualifications**:

- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: Preferred.
- License or Certification: None required.

INDLEISURE