Support Worker

**Job Summary**

Our client is a little girl aged 11 with Cerebral Palsy she is looking for passionate, fun loving, caring support staff to join her lovely team supporting her in her home, school and community 24/7.

She suffered a brain injury at birth, she has a permanent PEG (for top up feed and medication needs). She also requires support with all Activities of Daily Living. Experience preferred but not essential as you will work as part of a team and will receive all required training including regular clinical supervision.

She attends school and to meet her needs and her family’s the shifts are split.

Monday to Friday 6.30am - 10am (to support with getting to school).

Monday to Friday 5pm - 10pm (meal preparation, socialisation and preparing for bed); Saturday & Sunday 12.00pm - 6pm (to support with access to the community).

Additional hours during school holidays are required,12-hour shifts from 10am - 10pm.

You will be required to drive our clients adapted mobility vehicle
- to escort her to and from school/in and around the community.

**Principle Duties and Responsibilities**
- To establish and maintain a trusting, therapeutic, working relationship with client, family & Case Manager
- To support the client in line with the Care Plan guidelines
- To promote, monitor and maintain health, safety and security in the workplace
- To promote effective communication with all parties.
- To contribute to the protection of individuals from abuse.
- To liaise with other agencies when required
- To complete daily records as advised including; time sheets, daily records, care plan summary and critical incidents, petty cash etc
- To attend supervision, team meetings and other meetings with the employer and other persons as nominated by the employer
- To attend training sessions as arranged
- To support the client to attend and participate in a range of community activities.
- To support the client to attend hydrotherapy.
- To carry out therapy practise sessions as advised by treating professionals

**General**
- Observe and operate at all times in accordance with the Company’s policies and procedures.
- Provide a flexible working pattern, to ensure the smooth operation of service, including working out of core hours, weekends and public holidays.
- To undertake any other duties appropriate and as reasonably required, to meet the changing needs of the service.
- Ensuring service user needs and business objectives are met.

**Person Specification**:

- Have some experience of neurological conditions and working in a community setting.
- Experience of working with client with complex needs is desirable but
- Ability to work as part of a team and as an individual.
- Self-confidence and able to manage challenging situations.
- Excellent interpersonal, verbal and written communication skills.
- Strong organisational, time management and planning skills, with a commitment to self-management and continuous personal development.
- IT literate. Use of MS Word, Excel and Outlook.
- Flexible, professional and positive approach to multi-site working.
- Proven reliability in terms of full attendance and timekeeping.
- Full UK driving licence.

**Competencies**:

- Service User Focus
- Health and Safety
- Leading, Managing and Planning
- Company Standards
- Team Work
- Communication
- Medical

**We're also seeking people who**:
Take personal **responsibility** for their actions, keeping the commitments they make to others

Are **passionate **about the service they provide, and show pride in delivering the best possible outcomes

Are **caring**, demonstrating empathy and an understanding of the individual needs of others

Act with **integrity** and transparency, showing respect for others diverse backgrounds, experiences, ideas and beliefs

Work in **collaboration**, working positively with others, listening effectively and communicating clearly to share information and problem solve

**About Northern Case Management**

Northern Case Management (NCM) was established in 1997 to provide support to people with acquired neurological damage (i.e. brain, spinal cord injury) and empower them to develop their full potential and enrich their lifestyle through providing a comprehensive client focused service.

NCM work closely with the client and their family or representative to tailor support packages for clients in their own homes and in the community.

NCM continues to meet the increasing requirement for case management services and now boasts a multi-disciplined team of 8 case managers plus support staff and manages over 200 support workers on behalf of Clients.

What to look forward to:

- 5.6 weeks holiday, plus bonus loyalty days
- A Nest personal Pension Account
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Help