Senior Crisis Care Practitioner Band 6

Is a role where you can provide a safe and calm space for people suffering from mental health crisis appealing to you?

Our vision is to ensure that all service users, carers and professionals have access to a crisis service 24/7 that can provide support, advice and assessment in a compassionate, patient and recovery focused way. We believe that crisis is self-determined by the person or people experiencing the situation and that this requires an empathetic and non-judgmental approach, which holds those experiencing the crisis at the very centre.

Join us as a senior crisis care practitioner and turn that vision into reality.

We want to talk to enthusiastic and caring Senior Crisis Care Practitioners with experience of working within a mental health setting. We want people who are who are passionate about crisis work and ensuring safe and effective interventions are delivered to service users, their families and other professionals. We would welcome a passionate and skilful clinician who empowers others and be able to support a culture of change within crisis.

We are looking for compassionate colleagues with experience of working across CAMHS, LD & Autism, Adult and Later life and who have the enthusiasm to undertake additional training as part of our staff training programme for crisis. You may feel you want a change from working in an inpatient setting but want to remain on a 24/7 shift pattern.

This is an opportunity to grow your management skills, take on responsibilities and help us shape and grown our service. No two days will be the same, but they will include elements of working in an MDT team, providing telephone triage assessments and supporting and guiding service users through crisis in our contact centre.

You will also have the opportunity to co-coordinating shifts, provide clinical oversight and support to practitioners, supporting with teaching and training opportunities, leading on staff development and being a visible role model that echoes the values of the trust and the vision of the service.

We are proud of our culture of honesty, team involvement and ownership of quality patient care with job satisfaction. There will be opportunities to be involved with training, strategy and service development.

**Benefits included with this role are**:

- NHS pension
- comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more

Our First Response Service is now establishing a Norfolk hub base at Norwich, by joining us in this role you will be able to help us shape and grow how the service develops.

We are looking for people who see challenges as opportunities and will have the ability to influence, inspire and energise others, as well as work with people’s strengths to make an all-round better working environment.

We are committed to developing people professionally and are keen to support individuals who are looking to take their first step into a more senior role.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other and are looking forward to welcoming you

“I have recently started with the team, and they have all been so welcoming and supportive. I feel that working within FRS, I can make a difference, by providing a kind ear, professional advice to callers and mentoring staff”
- Answering calls from Service Users and professionals
- Triaging and assessing over the phone
- Safety Planning
- Documentation of above including referrals, Notes, referrals to other teams
- Liaison with other professionals and teams
- On occasion, creating formulations and plans for our regular callers
- Youth, Drug & Alcohol, perinatal, etc. Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings
- Face to face assessments where appropriate
- Shadowing other teams where appropriate/possible
- Brief intervention over the phone where appropriate

Quality Improvement