Health and Wellbeing Coach

Key responsibilities Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples knowledge, skills, confidence in managing their condition/s, empowering people to manage their own health and improve their health outcomes and support them in making changes to their health-related behaviour. Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the health and wellbeing coach role e.g., when there is a mental health need requiring the patient to be referred to an appropriately qualified practitioner. Work as part of a multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self-Management, modelling the coaching approach in their work.

Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health and Wellbeing Coach role, how to refer to them, and which patients may particularly benefit from health coaching. Support local health, social care, and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access. Attend and contribute to team, practice, and PCN meetings and events as required by the service.

Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role. Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following: Regular contact with service supervisor Refresher training sessions Buddying with peers Peer support sessions 1:1 support from a practitioner with more health coaching experience Action Learning Sets e-learning to revisit or deepen training On-going improvements to systems and processes Contribute to and take part in health coaching train-the-trainer workshops to spread health coaching skills to support a mindset shift among staff in how they have conversations, integrating a health coaching approach into how they work with people and each other, and to strengthen a shift towards enabling a compassionate and coaching culture in their organisations. Collect service user experience and impact of health coaching as part of the delivery of personalised care.

Participate and collect information that measures the impact of health coaching as an intervention that supports embedding personalised care into local health systems e.g., collect data entry relating to the health coaching activity in GP, Local Authority, and hospital clinical systems or other systems, as required. Provide personalised support Meet people on a one-to-one or group consultation basis, by phone, video conference, or face-to-face. Give people time to tell their stories and focus on what matters to the person. Build trust and respect with the person, providing non-judgmental and non-discriminatory support, respecting diversity, and lifestyle choices.

Work from a strength-based approach focusing on a persons assets. Use a structured framework/model approach to coach individuals across a series of sessions to identify whats important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges. Work with the principles of self-management to actively support: shared decision making with healthcare professionals. effective engagement with personalised health and care plans.

proactive engagement with self-management education and peer support. proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing. proactive engagement with individually sourced activities and support access to a care-coordinator and/or a personal health budget, where needed. Referrals Promote health coaching, its role in supported self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health.

As part of the PCN multidisciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant multidisciplinary meetings, giving information and feedback on health coaching. Be proactive in developing strong links with all local organisations to encourage referrals, recognizing what they need to be confident in the service to make appropriate referrals. Work in partnership with local agencies to raise awareness of health coaching and how improving peoples knowledge, confidence, skills can enable them to improve their ability t