Floor Supervisor, Bond Street

7 days ago

London, United Kingdom Cartier Full time

Reference Code: 93783**Floor Supervisor, Bond Street**:

- London, LND, GB- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**Cartier
- Floor Supervisor, Bond Street**

**(Permanent, Full Time)**

**HOW WILL YOU MAKE AN IMPACT?**
- Assist Boutique Management with the definition, implementation and monitoring of action plans to achieve Maison, boutique and category sales targets
- Ensure the day-to-day management, training, and animation of the sales team in order to drive performance, motivate and reinforce engagement of the sales team
- Drive the Boutique Assistants team to optimise floor management and elevate client experience
- Collaborate with the Cartier L&D team in order to help managers in building individual coaching plans
- Participate in cross departments and omni channel projects (such as CS conversion, clienteling, e-commerce, CRC)
- Ensure a unique and exceptional client experience before, during and after a sale
- Cultivate strong client relationships to develop client loyalty and his/her client portfolio
- Ensure the implementation and adherence of all Group, Maison and boutique policies, procedures and guidelines
- Be responsible for the availability, knowledge and use of client and sales & service tools
- Assist with Boutique operational projects as needed (inventories, IT implementations, new tools roll out, etc)

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- Working within a diverse and multicultural team, you can collaborate and support effectively through strong interpersonal and communication skills
- You will have a true client centric approach, ensuring this mentality is carried through all aspects of your role
- Preferably have previous experience in management/leadership
- Preferably have experience working in a watch/jewellery background
- Demonstrate your ability to prioritise in a high traffic environment and work under pressure. You will be reliable and flexible, accurate, organised and efficient
- Have previous luxury experience, including experience in dealing with sophisticated clientele, demonstrate immaculate personal presentation, be polite and patient with excellent attention to detail, strong solution-driver, highly client-focused
- Knowledge of SAP

**HOW DO WE KEEP YOU SMILING?**

As a significant member of the **Cartier** community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

**YOUR JOURNEY WITH US**:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
**2nd Stage - Interview with the Boutique Manager**

**3rd Stage - Interview with the Deputy Boutique Manager**

**4rd Stage - Interview with HR Business Partner**

**LEARN MORE ABOUT LIFE AT RICHEMONT BELOW**:

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