Retail Supervisor

_Pilgrims Hospices is looking for a _**Retail Supervisor**_ _to join the team in our _New store in Ashford County Square_- helping to motivate staff and volunteers, support the day-to-day running of the shop, and provide a courteous and helpful service to the public._

The Role

As the **Retail Supervisor** you will work as part of a team to ensure our retail shop is a successful source of income generation whilst maintaining a good rapport with the local community. Your main job dimensions are:

- To support the Retail manager with the day-to-day running of the store
- Meeting agreed financial targets.
- Ensuring highest standards of merchandising on the shop
- Carrying out shop administration (EPOS Till, reconciliation, arranging deliveries, banking).
- Following health and safety policy & procedures and giving support when needed.
- Implementing and ensuring the growth or our Gift Aid scheme.

**Stock Management**
- Receive, sort, prepare, price and maintain stock of donations for sale.
- Ensure the pricing policy for the store is adhered to in accordance with the policies set our by the Retail Area Manager.
- Maintain a high standard of merchandising and display in store.
- Ensure good housekeeping is adhered to, at all times, in accordance with our Health & Safety training and policy..
- Implement and maintain our “Gift Aid” Scheme in accordance with the policies and processes set out by Head Office.
- Work to our Retail policies and procedures.
- Provide a courteous and helpful service to the public.

**Support of Volunteers**
- Assist with the training and retention of our volunteers, in accordance with our Pilgrims Hospices behaviours
- Organise and support the work of volunteers.
- Work with, mentor and motivate volunteers to develop their processing and merchandising skills.

**Shop Finances**
- Follow Pilgrims Hospices policies for the control, reconciliation and banking of daily takings and monthly returns to the finance department, ensuring security of data..

**Other duties**
- To work with regional fundraisers to maximise the retailing and fundraising opportunities in the area and to promote Pilgrims Hospices.
- Maintain good public relations within the local community.
- Perform any other duties commensurate with the role as required

The post holder must ensure that services are provided to a high standard. For a more extensive list of responsibilities, please refer to the Retail Supervisor Job Description document.

Working Arrangements

This is a **part-time role (24 hours per week)** and is based at Pilgrims Hospices' Ashford County Square. Working days will be between Monday and Sunday, with a regular shift pattern allocated, although you should be flexible.

About You

To be successful in this role you should have:

- Extensive experience working in a retail environment
- Strong merchandising skills with an understanding of what the customer wants
- Previous management / supervisory experience
- GCSE or equivalent in Math’s and English
- Excellent communication and interpersonal skills, personable and able to relate to volunteers
- The motivation to bring a team together

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families - both in the community and in-patient units.

The post holder must ensure that services are provided to a high standard. For a more extensive list of responsibilities, please refer to the Retail Supervisor Job Description document.

Working Arrangements

This is a part-time role (24 hrs per week) and is based at Pilgrims Hospices’ Ashford County Square. Working days will be between Monday and Sunday, with a regular shift pattern allocated, although you should be flexible.

About You

To be successful in this role you should have:

- Extensive experience working in a retail environment
- Strong merchandising skills with an understanding of what the customer wants
- Previous management / supervisory experience
- GCSE or equivalent in Math’s and English
- Excellent communication and interpersonal skills, personable and able to relate to volunteers
- The motivation to bring a team together

**Our Vision**
- “Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”._

We recognise that our workforce is integral to the delivery of **our Vision** and our charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our charitable behaviours and values.

To achieve **our Vision**, we have a shared set of values and behaviours that enable us to be the people and the charity that