Family Support Worker

**We have an exciting opportunity here at Barnardo's for experienced, enthusiastic and assertive Family Support Workers to join a brand-new team who will deliver the In Reach Hospital Emergency Department Family Support Programme.**

**The role is full time, 37 hours per week, permanent fixed term funded until March 2025 and will be based at the **East Surrey Hospital, Canada Avenue, Redhill, RH1 5RH**

**Some but not all of the key responsibilities are**:

- Initial face-to face conversation or triage call to identify presenting issues and the level of intervention required.
- Delivering support flexibly and tailored to the needs of the family unit including telephone, virtual and face-to-face support and home visits where necessary. Contact with families could be a one-off or over weekly sessions based on level of need targeted.
- Signposting to partner agencies, based on needs identified.
- Supporting families to navigate their way through referral pathways and enable them to access universal & targeted services.
- Where required advocating on behalf of families, supporting parents and carers to communicate with professional/Services.
- Supporting families to access other local services.
- Experience of working with families with complex needs and the ability to build and maintain rapport through effective communication and listening skills, using a whole family approach.
- Ability to be clear and realistic about what support the service and you can offer to families.
- Ability to maintain a visible presence and sustain relationships with clinical staff, being mindful of the various working patterns/ professionals within the department.
- Ability to navigate a high pressure, fast paced acute healthcare setting.
- Competent IT skills to record and maintain accurate data.
- A basic understanding of Public Health, health inequalities and wider determinants that underpin health and wellbeing.
- Knowledge of safeguarding and promoting the welfare of children
- Relevant Level 3 Qualification (Health and/or Social Care)

**More about the Programme**

The** In Reach Hospital Emergency Department Family Support Programme** model offers a robust way of supporting often vulnerable families to uncover and address unmet need. Through identifying the underlying factors causing the clinical presentation and attendance, and addressing holistic needs of the family unit, we hope activity to unscheduled, primary and emergency care is dramatically and sustainably reduced.

The model is based on Family Support Workers based within Children's Emergency Departments, offering holistic, family-oriented support in a flexible manner either in-person, telephone
- based and home visits to be able to address the underlying causes of repeated / avoidable ED attendances.

*** Please note the hours for this role will be required over a 5-day week and may be done in longer day shifts or with set times i.e. 8am to 4pm (to suit Emergency Department and community/family needs). The role can adopt flexible working arrangements to meet service and personal need but will NOT provide 24 hour provision in the ED settings. This can be discussed further at interview.
- Pay & Reward Framework
- We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's _values_. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people._
- For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out 1st April 2023. This is a positive change for the charity, and a key pillar of our _People & Culture_ Strategy. It will assist us in supporting colleagues to grow and develop in their career at Barnardo's as it will offer clear routes of progression for colleagues to progress through the pay band of their role. _
- Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.
- Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
- 26 days annual leave plus bank holidays, increasing after 5 years service
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
- A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family add