Clinical Support Administrator

**PREVIOUS APPLICANTS NEED NOT APPLY**

You will work together as part of the Clinical Administration Support (CAS) team to provide a caring, quality service for patient care, maintaining quality general business support to the Partners and Health Professionals at all sites or establishments. Undertake tasks and duties whilst maintaining a strong sense of team spirit, commitment and enthusiasm following policies and procedures.

You must work at all times within your own competence and use your own judgement, knowledge and common sense in your day-to-day activities.

**Responsibilities**:
The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of management, dependent on current and evolving practice workload and staffing levels.
- Guide all practice staff in the use of read codes.
- Retrieve records, make note entries, scan and process documents and correspondence in patient medical records
- Prepare and summarise patient’s records following business policies and procedures.
- Administration responsibilities for processing requests for NHS work that is received from third parties and patients.
- Troubleshoot electronic mail including pathology/laboratory.
- Responsible for quality data collation and presentation.
- Deliver clinical audit activities.
- Undertake systematic, critical analysis of quality medical care.
- Support focus groups in identifying and targeting patients for assessment and treatment.
- Collect data for enhanced/additional services.
- Deliver clinical trials administration.
- Interrogate data for audit purposes when required.
- Assist with the patient registration process including temporary residents out of area and immediately necessary treatment following business policies and procedures.
- Deal with GP2GP processes.
- Process SystmOne EDI Links on a daily basis.
- Deal with patient records and deductions appropriately.
- Oversee staff starter and leaver processes adhering to protocol.
- Help troubleshoot IT problems and where possible assist with the reporting of any issues or problems with PC’s/printers/telephones and networks.

**Terms and Conditions**

**Salary**:
Your salary will be £9.90 per hour, £19,616.20 gross per annum. Pay progression will be dependent upon annual performance appraisal.

**Annual Holiday**:
25 days plus bank holidays (holiday entitlement will increase as a reward for loyalty and service).

**Training**:
**Working hours**:
Full-time - 38 hours flexible per week over 5 days

or

Part-time - minimum 20 hours flexible per week over 5 days

Your working hours will be based around the opening times of Haxby Group which is 7.30 am to 8.00 pm Monday to Friday and 8.30 am to 1.00 pm on weekends (Saturday and Sunday on a rota), including Bank Holidays.

Your exact weekly hours will be agreed according to service and individual needs. To facilitate communication and training you will also be required to attend evening meetings, events and training that fall outside your normal working hours. These will be reimbursed as overtime paid at the normal hourly rate, or as time taken in lieu.

**Benefits**:
We operate an optional contributory pension and benefits scheme.

The Well-being Simply Health plan will be offered after your probation period.

Other benefits include:

- Uniform
- Full induction package with reviews.
- Annual reviews.
- Annual training day.
- Regular training and updates.
- Social functions.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-38 per week

Pay: £9.90 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

COVID-19 considerations:
Face coverings
Perspex screens
Social distancing

Work Location: One location