Credit Control Specialist

**Credit Control Specialist**:
**Here's what you'll be doing**:
npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

We’re looking for a Credit Control Specialist to join our team on a 12 month fixed-term contract. In this role, you'll play a key part in protecting our business by minimising credit risk and revenue loss. You’ll take ownership of customer accounts, lead efficient debt management processes, and ensure timely collections - helping to keep our operations running smoothly and our customers satisfied. This role offers a hybrid working approach, where you’ll be working in Solihull 2 days per week.

**Key Responsibilities**
- Maintain accurate records for single and multi-site customers by reconciling accounts and resolving discrepancies using various systems and reports.
- Contact customers directly to resolve outstanding debt issues and ensure timely payment.
- Monitor collection performance against key business metrics and drive actions to meet targets.
- Track and report on debt position, cash forecasts, disputes, and customer responses.
- Analyse complex, high-value accounts to improve contact success and accelerate cash recovery.
- Manage daily ticket workflows, ensuring tasks like refunds, queries, and allocations are completed within SLA.
- Support debt escalations and take appropriate action to recover overdue payments while maintaining clean and accurate accounts.

**What we need from you**:

- Reconciliation experience.
- Experience within a Business to Business (B2B) collections environment.
- Ability to work in a fast paced, changing environment.
- Excellent verbal and written communication skills, in addition to strong customer service skills.
- IT Literate.
- Organisational skills with the ability to prioritise workloads.

**It would be great if you had**
- Chartered Institute of Credit Management (CICM) Membership or equivalent.
- Knowledge of Junifer.
- Large scale I&C customer facing experience.

**Here’s what you need to know**:

- **Award-Winning Workplace** - We’re proud to be named a **Sunday Times Best Place to Work 2025** and the **Best Place to Work for 16-34-year-olds**.
- ** Outstanding Benefits** - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
- ** Flexible & Family-Friendly** - Our industry-leading hybrid and family-friendly policies earned us double recognition at the **Personnel Today Awards 2024**. We’re open to discussing how flexibility can work for you.
- ** Inclusive & Diverse** - We’re the only energy company in the **Inclusive Top 50 UK Employers**. We’re also proud winners of **Best Employer for Women** and **Human Company of the Year**—recognising our inclusive, people-first culture.
- ** Support at Every Stage of Life** - We’re **Fertility Friendly** and **Menopause Friendly** accredited, with inclusive support for everyone.
- ** Accessible & Supportive** - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
- ** Invested in Your Growth** - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.

**At a glance**: Reference no.: 238629 Closing date: 25/07/2025 Salary: £29,173 - £37,860
**Get in touch**:
**About us**: E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
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