Administration Assistant Bd1

2 days ago

Bradford, United Kingdom Office Angels Full time

**Do you want to work for a friendly company who encourage personal and professional development within their team?**

**An Administration Assistant opportunity is available for you to work within a department of caring and sociable administrators, to support 2 Managers and their sales team.**

**Your role**: Administrative Assistant (up to £22,000)

**Hours of work**: 37.5 (Monday to Thursday 8:30am to 5:00pm and Fridays 8:30am to 4:30pm with 1 hour lunch)

**The Location**: Bradford (BD1)

**Your Salary**: £20,000 - £22,000 + bonus (based on company performance)

**Benefits**:

- 25 days Holiday (3 days taken over Christmas)
- Early finish every Friday
- Free Parking + local transport routes
- Auto-enrolment pension scheme
- Employee Assistance programme
- Bonus Scheme (paid annually based on company and divsion performance)
- Personal and professional development (apprenticeships and industry association courses)

**Key Responsibilities**:
**Sales Administration**
- Processing sales and purchase orders, entering them onto the Sage accounts system and managing transactions with customers and suppliers.
- General administration of the sales order process and job files.
- Supporting the Finance Director with stock take of inventory when required.
- Fielding customer queries for price and availability to the appropriate Short's colleague and ensuring it is followed up in a timely manner.
- Processing and administration of transactions within the warranty and Corrective Action Report (CAR) system

**Divisional Manager Administrative Support**
- General administration of the sales process within the Shorts Integrated Management System in support of our Quality, Health and Safety objectives and accreditations.

**Cross functional support**
- The Sales Administrator provides cover for the Technical Administrator during holidays, absences etc. which includes:

- Answer inbound calls for technical support and log activity, being the first point of contact for our customers' engineers looking for technical support.
- Log calls and allocate to the appropriate Technical Engineer for responses to customers according to prioritisation guidance from the Technical & QHSE Manager
- Ensure all support calls are appropriately logged in the CRM system and are closed out in a timely manner.
- Provide summary reporting of the Technical Support activity on a routine basis.

**Experience / Skills / Knowledge**:

- English and Maths GCSE or equivalent
- Administration qualification (e.g. NVQ or other relevant certification)
- Experience with MS Office suite
- Good Microsoft Excel skills (evidence of training an advantage)
- Experience of using a CRM system to manage customer activity and records an advantage
- Experience with Sage (Or similar financial software)
- Experience of call handling and dealing with customers by telephone

**How to Apply**:
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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