Assistant Personal Shopper

1 week ago

London, United Kingdom YOOX NET-A-PORTER GROUP Full time

Assistant Personal Shopper

Both NET-A-PORTER and MR PORTER have dedicated teams of Assistant and Personal Shoppers globally across London, Hong Kong, and multiple US sites including a main office in New York, who communicate with customers through different channels ranging from; WhatsApp to one-on-one consultations in the personal shopping suites of the company’s offices. Offering the high-spending clients services such as global free shipping, the ability to reserve or pre-order new-season items, or exclusive collections and access to a series of lifestyle and shopping events hosted by NET-A-PORTER or MR PORTER. Personal Shoppers and the Assistant Personal Shoppers create special look-books for EIPs to buy from directly.

The Fine Jewelry & Watches team are now seeking a talented Assistant Personal Shopper to join, supporting two Personal Shoppers. The role is based in our offices in Westfield, London.

You Will:

- Work alongside two Personal Shoppers to support them in their daily duties
- Resolve all daily order issues, returns, stock discrepancies
- Liaise with all relevant departments to resolve issues promptly and follow up until completion
Outline the service benefits to customers
- Arrange samples to be sent to the head office and help with the dressing of our EIP fitting rooms
- Organise and check stock for consignment deliveries to key customers
- Assist with events, from: setting up, participating and helping to take down
- Process orders, pre-orders and reservations of product when needed
- Take care of the Personal Shopper’s clients if the Personal Shopper is Out of Office

You Have:

- Previous experience in a luxury sales and customer facing environment (preferable)
- A flexible and positive attitude
- A strong interest in Fashion
- Excellent customer service skills
- Exceptional communication skills (written and oral
- additional languages are always desirable)
- Computer literacy, with experience and prowess across Microsoft Office and CRM systems
- Understanding of brand
- Ability to build positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues

Our Benefits:
Here are just a few of the amazing benefits you will receive as an employee at the YOOX NET-A-PORTER Group:

- Our famous Staff discount
- Exclusive staff sales
- Season ticket loan or cycle to work scheme
- Matched contribution pension
- Multi-purpose insurance
- Eye-care vouchers

To Apply:
From the moment you walk through our doors and join the YOOX NET-A-PORTER team we are committed to making your journey with us inspirational and Evolutionary.

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