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Essential Banker

2 weeks ago

Saint Helier, United Kingdom Barclays Full time

**Essential Banker | Barclays | Jersey.**

As a Barclays Essential Banker, you will be providing an exceptional customer experience by taking ownership of all client queries and acting as the first point of contact for branch customers and all their day-to-day banking requirements. To achieve this and to deliver customer satisfaction, you will always maintain accuracy and quality levels. You will also be deepening customer relationships to help grow the business and strengthen our brand in the community, while working closely with other colleagues.

**To be successful as an Essential Banker you will require experience with**:

- Excellent customer service skills and experience of operating in a customer-facing role where service is paramount.
- Good communicator and ability to form professional relationships
- Ability to effectively plan and organise.
- Effective decision making with ability to meet performance standards.

**Skills that will help you in the role**:

- Experience working within pre-defined authority levels and guidance.
- Ability to proactively communicate ideas, recommend process improvements and best practice.
- Ability to maximise your time, working proactively to help deliver on customer ambitions.

This role is based in Jersey.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

**Purpose of the role**

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

**Accountabilities**
- Collaboration across multiple digital channels to personalise each interaction with a customer.
- Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
- Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
- Support teams within the business operations function as needed, including risk management, compliance and collections.
- Comply with all regulatory requirements and internal policies related to customer care.
- To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

**Analyst Expectations**
- To meet the needs of stakeholders/ customers through operational excellence and customer service
- Perform prescribed activities in a timely manner and to a high standard
- No people leadership roles at this grade.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.