Medical Administrator Modern Apprenticeship

7 days ago

Dundee, United Kingdom Rewards Training Scotland Full time

**Have you recently left school?**

**Are you interested in a career in Administration?**

**Do you want to earn money, learn on the job and gain a Level 6 Business and Administration SVQ?**

An established, supportive medical practice in Dundee are looking to appoint an enthusiastic, friendly and motivated Modern Apprentice in a full time Medical Administrator role to support the existing, growing administration team.

This job will involve reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required and liaising with staff and external agencies.

**Responsibilities include**:

- Processing requests for appointments and prescription requests
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
- Effectively signposting patients to the appropriate healthcare professional depending on the presenting condition
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Administration of patient records
- Inputting data into the patient’s healthcare records as necessary
- Managing all queries as necessary in an efficient manner
- Carrying out system searches as requested
- Maintaining a clean, tidy, effective working area at all times
- Monitoring and maintaining the reception area and notice boards
- Supporting all clinical staff with general tasks as requested
- Monitoring of stationery supplies
- Contribute ideas and suggestions to the smooth running of the reception and administrative functions

Along with the duties in your role, you will undertake a Level 6 SVQ in Business and Administration and will be supported throughout.

**Desired Skills and Qualities**
- National 5 qualifications
- particularly in English, Mathematics and Business and Administration
- desirable but not essential
- Good communication and interpersonal skills are important
- Previous customer service experience is desirable
- Enthusiasm and a 'can do' attitude is key
- you should be willing to learn and work hard
- Ability to work well as part of a team
- Time management is key
- you will be part of a busy GP Practice team and will have to manage your time between your duties and your SVQ work
- Ability to maintain confidentiality when working with sensitive information

**Job Types**: Full-time, Apprenticeship

Pay: £13,468.00-£21,164.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: HMC 09/12 RT

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