Centre Administrator

**Purpose of the Role**

The role of Centre Administrator is pivotal to the success of the Centre Management operation as this person will need to ensure that there is close liaison between all on
- site parties, including security and cleaning personnel. To ensure the smooth and efficient running and promotion of the Cannon Park Shopping Centre.

**Key Responsibilities**

**Main Duties**
- To take charge of reception including meeting and signing in visitors to the management suite as well as dealing with telephone calls and general correspondence.
- General administrative tasks including filing and maintaining stationery stocks
- Deal with all ad hoc general enquiries and help build the relationship between tenants, contractors and Centre management.
- With the assistance of the Centre Manager, ensure that all Savills operational processes and procedures are adhered to, and significant documents loaded to Datastation/compass.
- Receive commercialisation and charity booking enquiries, and together with centre manager, arrange licensing and invoicing and make sure the appropriate insurance/documentation is in place for all traders and charities.
- Maintain customer compliment/complaint schedule

**Accounts**

Responsible for Commercialisation Income Reconciliation

**General**
- To Assist the Centre Manger.
- To assist the Centre Management in any aspect of PR and marketing, mall income or other commercial aspects of the scheme. These duties might include for example, the co-ordination of mall income providers or marketing consultants or even help in organizing events, tenant’s meetings etc.
- To work with Centre Management in Developing and maintaining good working relationships with all tenants, partners (where appropriate) and local authorities related organizations.
- To ensure a high level of customer care is achieved and maintained in the role of Customer Service Champion to all on site personnel including contractors.
- Gathering of information and data for reports as and when required.
- To update and maintain all relevant information and statistics accordingly.
- Keeping Health & Safety documentation up to date and entered on systems.
- Under instructions from Centre Management to ensure that all periodic reporting to the client, letting and managing agents is undertaken on a regular basis is in an agreed professional manner.
- To assist the Centre Management in meeting and improving internal and external KPIs.

There is a requirement for flexibility in the hours worked.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organization

**Skills, Knowledge and Experience**

**Essential**
- General Education to GCSE standard with an A-C grade in English & Math’s or equivalent standard.
- Reliable, helpful, and well presented.
- Ability to work in a team, or alone under the direction of Centre Manager.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Able to take comprehensive minutes of meetings.
- Ability to deal with confidential information.
- Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner.
- Able to work under pressure to deadlines.
- Careful and conscientious with an aptitude for attention to detail.
- Willingness and ability to learn on the job, keen to undertake training and career development.

**Desirable**
- Typing speed of 40 wpm.
- Broad knowledge of office administration within retail environment.
- Experience of dealing with senior level staff confidently with excellent verbal and written communication.

Working Hours - 21 hours per week (Flexible Hours)