Site Supervisor

_Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of ‘Outstanding’ by the Care Quality Commission in August 2018._
- We deliver our services from eight locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core. When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients._

**JOB DESCRIPTION**

**Job Title**:Site Supervisor

**Accountable to**:Patient Services

**Key Relationships**:GP’s, Patient Service Navigators, Clinicians, Patient Services Trainer, Patient Services Co-ordinators

**Salary**: £22,212.91 per annum, pro rata

**Job Summary**:
The post holder will be responsible for the day-to-day supervision and management of site staff, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the Patient Services Manager as necessary.

The post holder will also assume responsibility for the supervision of the fabric and facilities of the building. This will include facilities management, equipment, maintenance, stock controls, ground works, security and overall operations, liaising with external contractors as required.

**Key Duties/Responsibilities**
- Oversee and implement all requirements of reception services
- Supervision of reception team
- Induction and training of new staff to agreed standards
- Ensure adequate staffing levels and produce rotas in line with agreed policy
- Deal with more complex enquiries from patients and deputise for Patient Services Manager as complaints officer
- Continually assess and evaluate systems, recommending changes and improvements to the Patient Services Manager as appropriate
- Daily management and supervision of staff employed by external contractors, liaising as necessary with contracting firms
- Ensuring standards of cleaning and hygiene throughout the building are maintained
- Maintaining the room booking system for the site
- Premises and carpark control and security
- Ensuring maintenance of common equipment e.g. kitchen facilities
- Ensuring appropriate stock levels are maintained in line with agreed policy
- Fire marshal for the site
- Delegated tasks as defined by manager with the responsibility for health and safety, infection control, estates management and quality
- Provide absence cover for other site-supervisors within LMP if necessary.

Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
- Act as Chaperone when requested by clinician and in accordance with the Chaperone policy.

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with the Practice policies and procedures, and current legislation
- Respecting the privacy, dignity, needs and beliefs of pati